Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Violet Rigler

Tappan,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dental Supervisor

East Madison Dental
01.2022 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees and leadership team to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Dental Treatment Coordinator

East Madison Dental
04.2021 - 12.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Managed patient billing processes for timely, accurate payments.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Front Desk Concierge

East Madison Dental
08.2020 - 04.2021
  • Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Sacramento City College
Sacramento, CA

Skills

  • Appointment Scheduling - Dentrix Ascend
  • Telephone Etiquette
  • Patient Relations
  • Customer Service
  • Teamwork and Collaboration
  • Schedule Oversight
  • Computer Skills
  • Shift Scheduling

Certification

  • First Aid/CPR Certified

Timeline

Dental Supervisor

East Madison Dental
01.2022 - Current

Dental Treatment Coordinator

East Madison Dental
04.2021 - 12.2022

Front Desk Concierge

East Madison Dental
08.2020 - 04.2021

Sacramento City College

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Violet Rigler