Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Violet Torres

Farmersville,TX

Summary

Customer Service Representative with over 3 years of experience in fast-paced customer service settings, including beauty advising and food service. Demonstrates strong adaptability, team collaboration, and a knack for enhancing customer satisfaction through efficient problem resolution and service delivery. Adept at cash handling and staff training, with a proven track record of boosting sales and customer experience through personalized service and expert advice. Eager to apply a positive attitude and comprehensive skill set to further develop in customer service roles.

Overview

4
4
years of professional experience

Work History

Receptionist

Summit Vet Hospital
04.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Beauty Adviser

Ulta Beauty
11.2023 - 01.2024
  • Managed POS system with flawless precision, enhancing transaction efficiency
  • Resolved customer issues, fostering a positive shopping experience
  • Ensured product availability through meticulous daily stocking
  • Aided in inventory management, reducing stock discrepancies
  • Boosted customer satisfaction and sales through expert beauty advice
  • Efficiently managed product displays, enhancing store appeal and customer experience
  • Streamlined inventory process, reducing stock discrepancies significantly
  • Boosted sales through expert advice, personalizing customer experience
  • Provided exceptional customer service, resolving issues and ensuring satisfaction.

Barista

Dutch Bros
12.2021 - 11.2023
  • Mastered various roles at Dutch Bros, including barista, drive-thru attendant, and bar lead
  • Gained expertise in store operations, including opening and closing procedures
  • Handled cash and financial transactions, ensuring accuracy and accountability
  • Offered a shift lead position due to exceptional performance and dedication
  • Contributed to a positive customer experience, enhancing brand loyalty
  • Progressed from Barista to Shift Lead, mastering all roles with a focus on enhancing customer satisfaction
  • Efficiently managed closing duties, ensuring accurate cash handling and store security
  • Mentored new team members, sharing expertise in various roles to foster a collaborative work environment
  • Oversaw inventory management, maintaining optimal stock levels for daily operations
  • Fostered a team-oriented environment, leading to increased morale and productivity.

Server

Charles Old Fashion Grill
02.2021 - 06.2021
  • Managed high-volume orders, demonstrating exceptional multitasking abilities
  • Devised and implemented a more efficient closing process, enhancing security and productivity
  • Mentored and trained new staff, fostering a supportive and collaborative work environment
  • Addressed and resolved customer complaints effectively, improving customer satisfaction levels
  • Adapted to diverse roles swiftly, showcasing commitment to professional development
  • Optimized server workflows, enhancing efficiency and service quality
  • Resolved customer complaints with strategic solutions, enhancing satisfaction.

Education

High School Diploma -

Farmersville High School
Farmersville, TX
05.2023

Skills

  • Customer service (Expert)
  • Fast learner (Expert)
  • Communication skills (Expert)
  • Cash handling (Expert)
  • Complex problem solving (Expert)
  • Staff training and development (Expert)
  • Analytical and critical thinking (Expert)
  • Customer management (Expert)
  • Marketing (Experienced)
  • Team work (Expert)
  • Time management (Expert)
  • Positive attitude (Expert)
  • Adaptability (Expert)
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration
  • File Management
  • Administrative Support
  • Schedule Management
  • Mail handling
  • Multi-line telephone operation
  • Document Management
  • Clerical Support

Personal Information

Title: Customer Service Representative

Timeline

Receptionist

Summit Vet Hospital
04.2024 - Current

Beauty Adviser

Ulta Beauty
11.2023 - 01.2024

Barista

Dutch Bros
12.2021 - 11.2023

Server

Charles Old Fashion Grill
02.2021 - 06.2021

High School Diploma -

Farmersville High School

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Violet Torres