Violet Whittemore
Candler,NC
Summary
Dynamic professional with a proven track record at Ingles Markets Inc, excelling in customer service management and problem resolution. Skilled in project management and time management, I successfully reduced customer complaints and enhanced retention rates through effective relationship-building and proactive issue resolution. Committed to delivering exceptional service and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Food Navigator
ABCCM
04.2024 - 09.2025
- Maintained and organized spreadsheets for over 800 clients, ensuring accurate tracking of client information and timely updates using [Excel/Google Sheets]
- Coordinated delivery logistics and managed special dietary requirements for 300+ clients, ensuring personalized service and adherence to medical guidelines.
- Collaborated closely with cross-functional teams to deliver high-quality services efficiently and on schedule.
- Contributed to the development of a Medicaid pilot program, which has since been expanded to four additional states due to its success.
Customer Service Manager
Ingles Markets Inc
08.2013 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Accomplished multiple tasks within established timeframes.
Education
Gateway High School
AsheviileSkills
- Time and task management
- Documentation skills
- HIPAA compliance
- Customer focused
- Time management
- Effective workflow management
- Exceptional telephone etiquette
- Handling escalations
- Deadline oriented
- Project management
- Work prioritization
- Call monitoring
Timeline
Food Navigator
ABCCM
04.2024 - 09.2025
Customer Service Manager
Ingles Markets Inc
08.2013 - 04.2024
Gateway High School