Violeta Castillo
Hesperia,CA
Summary
Bilingual Customer Service Representative experienced in resolving customer issues and processing high volumes of calls. Achieved customer satisfaction through proactive problem-solving and relationship-building with diverse stakeholders. Focused on fostering an engaged work culture and contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Childcare Provider
Castillo Child Care
Hesperia, CA
08.2022 - Current
- Developed and implemented age-appropriate educational programs to foster learning.
- Evaluated individual needs of children, adapting approaches to support development goals.
- Supervised daily activities, ensuring safety and engagement of children in care.
- Communicated effectively with parents regarding children's progress and concerns.
- Maintained cleanliness and organization of play areas and learning materials.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
Account Executive/Customer Service
In Motion Design
Paramount, CA
05.2013 - 01.2016
- Led negotiations with clients to finalize contracts and agreements.
- Cultivated client relationships to enhance satisfaction and retention.
- Developed tailored marketing strategies to meet diverse client needs.
- Analyzed market trends to identify opportunities for business growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Education
High School Diploma -
Cabrillo High School
Long Beach, CA06-2006
Associate of Science - Business Administration
San Joaquin Valley College
Visalia, CA05-2024
Skills
- Child supervision
- Behavior management techniques
- Observation and assessment
- Activity planning
- CPR training
- Care management
- Group leadership
- Positive reinforcement
- Patience and empathy
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Childcare Provider
Castillo Child Care
08.2022 - Current
Account Executive/Customer Service
In Motion Design
05.2013 - 01.2016
Associate of Science - Business Administration
San Joaquin Valley College
High School Diploma -
Cabrillo High School