Violeta Contreras
Weslaco,TX
Summary
Results-driven administrative professional with a proven track record of delivering high-quality support across diverse departments. Exceptional organizational abilities and meticulous attention to detail enable effective management of multiple tasks simultaneously while maintaining a focus on efficiency. Strong communication and problem-solving skills facilitate effective collaboration and ease in navigating challenges. Committed to enhancing operational workflows and contributing to team success through proactive support and innovative solutions.
Overview
18
18
years of professional experience
Work History
Notary Public
Self Employed
02.2019 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Examined documents for accuracy, completion and compliance before notarizing.
- Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
Sales Associate/Key Holder
Swarovski
11.2013 - 05.2017
- Promoted the features and benefits of Swarovski Crystal Jewelry including the Swarovski Crystal Society Membership
- Strived to meet daily, weekly, and monthly personal sales/performance goals
- Developed genuine relationships with the consumer by assessing their needs, making product recommendations and creating a luxury experience
- Helped clean and maintain store in excellent conditions to improve quality shopping experiences for customers
- Applied basic mathematical skills in practical situations and in calculating percentages of daily store/associate performance
- Accurately entered data into computer while registering each customer with personal information on every transaction
- Managed/trained new associates at times
- Opened and closed the store
Customer Service Representative
Convergys
03.2013 - 08.2013
- Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, and formal training
- Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
- Placed and received customer calls/inquiries and greeted customers in a courteous, friendly, and professional manner
- Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer
- Clarified customer requirements; probed for and confirmed understanding of requirements or problem
- Prepared complete and accurate work and updated customer file
- Troubleshot, researched and analyzed customer problems with installation, billing, service upgrades/downgrades, and disconnects
Library Clerk
South Texas College
08.2010 - 08.2011
- Maintained departmental files on computer and equipment inventory
- Sorted/shelved books and periodicals, issued and received library materials
- Answered routine inquiries and assisted library users in locating materials appropriate to their needs
- Often helped students with proofreading essays or finding information for projects/homework
- Picked up and dropped off mail for library and performed other duties as assigned
- Secretary to the 'Friends of the Library' Club where we raised money for the library by selling items at the library and hosting 'Family Night' for the campus
On-Site Service Specialist
Ikon Office Solutions
12.2008 - 05.2009
- I started as a temp in Harlingen, TX where I worked a few weeks. I was then asked to cover the Brownsville area as there was an opening that needed to be covered immediately. I managed the office alone where I printed and bonded large volumes of paperwork for Valley Baptist Medical Center. Daily duties were as follows:
- Sorted hospital mail each morning and distributed to proper box (doctors/employees)
- Maintained records of amount of printouts per client on spreadsheet for management and emailed it monthly to manager in Harlingen print shop
- Received and made phone calls daily with clients (employees of VBMC) about jobs needed and/or completed
- Helped those who needed assistance placing order on website
- Used personal computer for reading company e-mail, receiving orders on website and retrieving documents to print
- Delivered jobs once completed to proper department in the hospital
Sales Associate
Office Depot
03.2008 - 12.2008
- I started as a Cashier and ended in the DPS (Design, Print and Ship) area of Office Depot where I:
- Designed business cards, invitations, stationary, stamps and flyers
- Ordered custom items for customers
- Made copies, laminates, shrink-wrapping, etc
- Performed a variety of stocking, sales, cleaning, cashiering duties and delivered excellent customer service everyday
Admitting Clerk
Knapp Medical Center
09.2007 - 12.2007
- Interviewed patients to obtain and record patient name, address, age, religion, and persons to notify in case of emergency, attending physician and individual or insurance company responsible for payment of bill
- Entered data into computer accurately and updated patient record as needed
- Routed copies to designated department
- Explained hospital regulations, such as visiting hours, payment of accounts, and schedule of charges
- Obtained signed statement from patient to protect hospital's interests
- Assigned patient to room or ward
- Compiled data for occupancy and census records
- Received payments on account and acted in a courteous and friendly manner with patients
- Escorted patient or arranged for escort to assigned room or ward
Education
No Degree - Computer Science
South Texas College
Weslaco, TXHigh School Diploma - undefined
Weslaco East High School
Weslaco, TX01.2005
Skills
- Strong customer service
- Data input proficiency
- Data management
- Accounts payable management
- Invoice management
- Skilled in Microsoft Office tools
- Experienced in QuickBooks software
- Proficient in email software
- Multifunction printer operation
- Document transmission
- Mobile notary services
- Document review
Section name
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Notary Public
Self Employed
02.2019 - Current
Sales Associate/Key Holder
Swarovski
11.2013 - 05.2017
Customer Service Representative
Convergys
03.2013 - 08.2013
Library Clerk
South Texas College
08.2010 - 08.2011
On-Site Service Specialist
Ikon Office Solutions
12.2008 - 05.2009
Sales Associate
Office Depot
03.2008 - 12.2008
Admitting Clerk
Knapp Medical Center
09.2007 - 12.2007
High School Diploma - undefined
Weslaco East High School
No Degree - Computer Science
South Texas College
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