Violeta David

Freight Manager

Direct Produce

11.2000 - Current

Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules.
Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
Developed contingency plans to address unexpected challenges during the shipping process, minimizing disruptions in service delivery.
Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
Handled incoming calls and emails from customers regarding issues with deliveries.
Created delivery routes and optimized plans for traffic, road conditions, and other factors.
Completed accurate order entry and data verification.
Assisted customers with product and service selections.
Processed cash payments and credit and debit card transactions.
Assisted in training new hires, sharing best practices for efficient order entry procedures.
Managed high-volume order periods effectively, maintaining accuracy under pressure.
Supported team members during peak times, balancing workload within the department efficiently.
Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
Resolved customer issues with empathy and professionalism, addressing concerns promptly.
Examined orders to confirm accuracy, completeness and adherence to customer requirements.