Violeta Flores
Pasadena,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Bagger
HEB Grocery Store
06.2023 - Current
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Scheduling Receptionist
MMC Urgent Care
11.2022 - 05.2023
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns both in-person and via phone.
- Facilitated a smooth check-in process for patients, ensuring all necessary paperwork was completed accurately.
Front Desk Receptionist
Urban Air
05.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Pasadena Highschool
Pasadena, TX05.2023
Skills
- Team Contribution
- Flexible Schedule
- Customer Service
- Customer Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bagger
HEB Grocery Store
06.2023 - Current
Scheduling Receptionist
MMC Urgent Care
11.2022 - 05.2023
Front Desk Receptionist
Urban Air
05.2021 - 01.2022
High School Diploma -
Pasadena Highschool
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