Violeta Hernandez
Thornton,CO
Summary
Patient-oriented Nurse with 2 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
16
16
years of professional experience
Work History
Registered Nurse
Denver Regional Rehabilitation Hospital
01.2023 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Infusion Registered Nurse
Denver Arthritis Clinic
05.2022 - Current
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Receptionist
Denver Arthritis Clinic
10.2007 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
Education
Bachelor of Science - Nursing
Colorado Christian University
Denver, CO05.2022
Skills
- Stress Management
- Bilingual
- Medication Dosage Calculation
- Organizational Skills
- Immunoglobulin Infusion
- Professionalism
- Critical Thinking
- IV Therapy Administration
- Electronic Health Records
- Time Management
- Wound Care
- Vaccine administration
Timeline
Registered Nurse
Denver Regional Rehabilitation Hospital
01.2023 - Current
Infusion Registered Nurse
Denver Arthritis Clinic
05.2022 - Current
Receptionist
Denver Arthritis Clinic
10.2007 - Current
Bachelor of Science - Nursing
Colorado Christian University
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