VIOLETA KABANJIAN

Organized and maintained documents, files, and records.

Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Registered patients and scheduled appointments.

Assisted with referrals and prepared medical records for patients.

Maintained confidentiality of records relating to clients' treatment.

Educated patients about medications, procedures, and physicians' instructions.

Collected information, verified insurance, and collected co-payments for patients as part of the check-in process.

Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.

Updated patient financial information to promote accurate record-keeping.

Completed claims forms for different types of appointments, and worked on resolutions for denials or other insurance issues.

• Trained employees on additional job positions to maintain coverage of roles at all times.
• Recruited and hired qualified candidates to fill open positions.
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
• Evaluated store performance by receiving, analyzing, and incorporating feedback from store inspections to implement recruitment, recognition, and retention of store crew and management.