Violeta Klemen
Weston,FL
Summary
A collaborative, dedicated, result driven and highly motivated individual seeking a position in an organization that would allow the opportunity to enhance my skills and leverage my experience for mutual growth and success.
Overview
16
16
years of professional experience
Work History
Business Operations Manager /Business Process Analyst
VIAVI Solutions Inc
11.2021 - Current
- Developed and implemented business processes for my team of Product Line Managers in our Business Unit to streamline and simplify processes and improve communication.
- Promoted energetic atmosphere with purpose to drive improvements cross functionally.
- Managed and tracked action plans to unify cross functional teams on pre-launch efforts of new product initiatives.
- Lifecycle management of all existing and new parts needed for sales to quote products.
- Support Lead Generation efforts ensuring they are properly recorded in our systems for sales to pick up and follow up timely.
- Developed and implemented weekly dashboards for revenue, funnel and bookings showing trends and tracking changes for a comprehensive view used cross functionally for better insight.
Human Resources (Global Consultant Team)
VIAVI Solutions Inc
09.2019 - 11.2021
- Delivered outstanding service and improved communication with employees.
- Analyzed problematic areas to provide recommendations and solutions resulting in improvement of onboarding process, including orientation.
- Revamped all onboarding documents for easier access.
- Lead the Unemployment/Employee Verification project, implementing a new vendor working alongside our payroll team.
- Assisted in our Future of Work Global Policy, curating the policy with details on Work from home vs Work from office guidelines during and post-COVID pandemic restrictions.
- Assisted in the Pandemic Response project/team and lead the initiative tracking vaccination, where required, and tracking site visitation during partial and full site closures for all US sites.
Human Resources Generalist
3Z Telecom (acquired By VIAVI Solutions)
04.2017 - 09.2019
- Provided guidance and facilitated talent management, payroll, and benefits.
- Handled new-hire orientation and recruiting efforts including pre-screening to ensure top candidates improving hiring process.
- Mitigated performance and conflict management.
- As a green initiative, moved the company to a digital format for employee files.
- Developed and enforced company policy and procedures.
- Managed integration of new payroll system, switching from quickbooks to Zenefits, an online solutions improving proper storage of employee documentation, org chart and time off request.
- Coordinated all corporate events and implemented a "Get Fun Friday" initiative focusing on team building promoting collaboration and boosting moral.
Corporate Accounting Specialist/ Accounts Payable
3Z Telecom (Acquired By VIAVI Solutions)
08.2016 - 04.2017
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- In charge of reconciling corporate credit card, American Express, as well an Bank Statements for 2 corporate entities (3Z Telecom & 3Z Tower)
Staff Accountant
Jungle Island
01.2014 - 12.2014
- Monitored accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Participated in internal as well as external audits to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Tracked funds, prepared deposits and reconciled accounts.
- Monitors and reported expenditures for all special events as well as tracked profit loss to ensure operational and business objectives.
Guest Relations/Operations Manager
Jungle Island
03.2011 - 01.2014
- Supervised guest relations and operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency including maximizing hourly wages by improving staff scheduling ultimately improving profits by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction including updating park schedules to maximize experience.
- Reported Daily, Monthly and yearly sales and attendance comparisons improving consistency and accuracy by tailoring reports to finance and operations needs.
- Support IT and Facilities teams with troubleshooting servers and IT systems to ensure seamless operations.
Assistant Guest Relations/Operations Manager
Jungle Island
08.2009 - 03.2011
- Supported Management in the supervision of guest relations and operations staff providing guidance on customer service and proper cash handling.
- Established positive and effective communication among staff and leadership, reducing miscommunications.
- Proposed and implemented initiatives to improve work environment, company culture or overall business strategy.
- Managed customer feedback as first line of interaction and escalated accordingly.
- Managed First Aide including facilitating aide, training proper protocols and ensuring inventory is always stocked.
Guest Relations Hostess
Jungle Island
12.2007 - 08.2008
- Created welcoming and comfortable environment for guests. maximizing their experience with a positive and uplifting interaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for events including private parties, school field trips and birthdays.
Education
PMP Certification - Project Management
PMI
Online03.2024
Bachelor of Arts - International Relations
Florida International University
Miami, FL06.2009
Skills
- Project Management
- Strategic Planning
- Data Management
- Business Workflows
- Effective Communication
- Professional Rapport
- Operations Management
- Relationship Building and Management
- Team Player
- Independent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Operations Manager /Business Process Analyst
VIAVI Solutions Inc
11.2021 - Current
Human Resources (Global Consultant Team)
VIAVI Solutions Inc
09.2019 - 11.2021
Human Resources Generalist
3Z Telecom (acquired By VIAVI Solutions)
04.2017 - 09.2019
Corporate Accounting Specialist/ Accounts Payable
3Z Telecom (Acquired By VIAVI Solutions)
08.2016 - 04.2017
Staff Accountant
Jungle Island
01.2014 - 12.2014
Guest Relations/Operations Manager
Jungle Island
03.2011 - 01.2014
Assistant Guest Relations/Operations Manager
Jungle Island
08.2009 - 03.2011
Guest Relations Hostess
Jungle Island
12.2007 - 08.2008
PMP Certification - Project Management
PMI
Bachelor of Arts - International Relations
Florida International University
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