Violeta Mendoza
Huntington Park,CA
Summary
Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about purchasing regulations and standards.
Overview
12
12
years of professional experience
Work History
Buyer II / Logistics Coordinator
Luminance Brands
10.2017 - 06.2022
- Managed domestic and overseas suppliers
- Responsible for aligning supply with demand and target inventory levels
- Tracked orders and notified customers of status or potential delays.
- Analyzes MRP requirements analyzing forecast supply, forecasted sales resulting to manage inventory levels in accordance to inventory turns goals
- Maintained appropriate KPI’s and the resulting actions items to stay on track
- Interacts with demand planner related to product specific usage and forecast/purchase planning
- Managed various customer inventory reports and distributes to sales rep/customer service
- Assist Manager with company audits to prepare document packets as requested
- Manages Logistics – Commercial Document processing/Container tracking & Delivery coordination
- Manage purchasing of non-inventory-warehouse/shipping & office supplies
- Actions projects as assigned by Purchasing Manager
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Produced weekly status reports detailing logistic operations and problems.
- Analyzing and prioritizing containers based on sales revenue.
Purchasing Administrative Assistant
C & D Zodiac Aerospace
Cypress, CA
03.2016 - 09.2017
- Perform a variety of office and administrative tasks
- Update and maintain vendor’s files
- Prepare and follow up on 3 KPI reports weekly for management
- Create, process, and follow-up on purchase orders
- Resolve purchase order, invoice and receiving issues
- Established good working relationships with vendors through personal and telephone contact
- Provide front desk support
- Order and maintain office supplies
- Train new employees on processes
- Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
Purchasing Specialist
Marinello Schools of Beauty
Whittier, CA
05.2014 - 02.2016
- Follow up on orders to ensure products were shipped and delivered on promise dates
- Maintained consistent email communication with campuses and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Responsible for overseeing retail and back bar orders for 27 campuses
- Assist school directors and staff daily with questions and concerns
- Visit campus once a month to review inventory
- Allocate all kits ordered for students at the end of each month in Great Plains system
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained complete documentation and records of all purchasing activities.
Customer Service
Kohl’s
Lakewood, CA
10.2015 - 01.2016
- Process payments for customers
- Help customers with returns and even exchange process
- Direct customers to different store departments
- Answer customer’s questions and concerns
- Create tags and help with go backs
- Make sure customer service department was always clean and organize
- Provide a great experience to our customers
Call Center Represantative
Adept Consumer Testing
Beverly Hills, CA
09.2013 - 05.2014
- Interview respondents via phone
- Recruit well-fit respondents for specific studies
- Make 100 outbound calls a day
- Recruit respondents into focus groups
- Provide respondents with focus group information
Operation Logistics
American Apparel
Los Angeles, CA
01.2013 - 09.2013
- Book flights for all domestic cargo shipment
- Fill out and prepare airway bills for all airlines
- Update daily spreadsheet on shipment time of arrival to stores
- Send email and fax verification of shipment expected to arrive to all retail stores
- Schedule pick up and deliveries to retail stores with cargo agents
- Tracked orders and notified customers of status or potential delays.
File Clerk
Bank of New York Melon
Cypress, CA
07.2012 - 12.2012
- File loans numerically about 600 a day
- File charts back numerically
- Pull charts requested by customers
- Prepare charts to be send to customers
Coordinator
FNS Inc
Rancho Dominguez, CA
09.2010 - 07.2012
- Tracked cargo containers and update information in EDMS (Electronic Data Management System)
- Reviewed data to ensure accuracy
- Maintained log of activities and completed work
- Input Pier Pass Accounts
- Filed documents related to cargo information, as well as shipping
- Utilized general office equipment (fax, phone, computer, printer, etc.) daily
Education
High School Diploma -
Huntington Park High School
Skills
- Microsoft Office, Excel, Outlook, E21, Everest Business Servers, and Great Plains
- Professional customer relations, as well as a confident, friendly attitude
- Proficient in MRP functionality with Forecasting analysis
- Customer Service
Timeline
Buyer II / Logistics Coordinator
Luminance Brands
10.2017 - 06.2022
Purchasing Administrative Assistant
C & D Zodiac Aerospace
03.2016 - 09.2017
Customer Service
Kohl’s
10.2015 - 01.2016
Purchasing Specialist
Marinello Schools of Beauty
05.2014 - 02.2016
Call Center Represantative
Adept Consumer Testing
09.2013 - 05.2014
Operation Logistics
American Apparel
01.2013 - 09.2013
File Clerk
Bank of New York Melon
07.2012 - 12.2012
Coordinator
FNS Inc
09.2010 - 07.2012
High School Diploma -
Huntington Park High School
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