Violeta Moreno
Riverside,California
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
8
8
years of professional experience
Work History
Caregiver
Independence Assistance
Redlands, CA
04.2024 - Current
- Provided emotional support to clients during difficult times.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Stocker
Walmart
Riverside, California
05.2021 - 02.2022
- Provided exceptional customer service by assisting customers in locating desired merchandise, enhancing their overall shopping experience
- Received and unloaded merchandise from delivery trucks, handling both cold and dry loads efficiently
- Organized and maintained stocked shelves with precision, ensuring products were easily accessible to customers
- Followed proper labeling and pricing procedures for merchandise to enhance customer experience and facilitate sales
- Utilized scanning technology to track inventory accurately and update stock levels promptly, optimizing store operations
- Mastered Walmart owned software to ensure precise inventory counts and trained new employees in usage of said software
- Demonstrated excellent internal customer service skills, to maintain positive relationships and collaboration with colleagues.
Sales Associate
Walmart
Riverside, California
06.2016 - 04.2017
- Assisted customers in product selection, ensuring their needs and preferences were met effectively
- Greeted and welcomed customers in a friendly and approachable manner, fostering a positive shopping experience
- Responded promptly and accurately to customer inquiries, providing helpful information and guidance
- Handled phone inquiries by providing accurate information, addressing concerns, and offering assistance to ensure a positive customer experience in a clear, courteous, and professional manner
- Used company software to process payments efficiently by calculating totals, accepting various forms of payment including checks, cash, and credit/debit cards
- Contributed to inventory management activities, including receiving and stocking merchandise
- Managed interactions with challenging customers, employing patience, empathy, and problem-solving skills to address concerns and resolve issues to their satisfaction.
Education
High School Diploma -
West High School
01.1999
Skills
- Customer Service
- Calm Under Pressure
- Time Management
- Problem-solving abilities
- Problem-Solving
- Reliability
- Attention to Detail
- Excellent Communication
Languages
Spanish
Native/ Bilingual
Timeline
Caregiver
Independence Assistance
04.2024 - Current
Stocker
Walmart
05.2021 - 02.2022
Sales Associate
Walmart
06.2016 - 04.2017
High School Diploma -
West High School
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