Violeta Myers
Selma,TX
Summary
My goal is to obtain a position that allows growth and the opportunity to become an asset to the company. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Language
Work History
Default Servicing Specialist II
Pentagon Federal Credit Union
San Antonio, TX
09.2022 - Current
- Increase customer satisfaction by resolving issues.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Learn new skills and apply to daily tasks to improve efficiency and productivity.
- Counsel debtors on payment options and arranged installment agreements.
- Monitor accounts for compliance with established payment plans and flagged non-compliances.
- Use skip tracing and other techniques to locate debtors.
- Use probing techniques to determine debtors' reasons for delinquency.
- Deliver exceptional customer service on collection calls and maintain calm and professional demeanor.
- Process payments and apply to customer balances.
- Train new team members on company services and collection strategies.
- Work in call center environment handling manual and automatically dialed outbound calls.
Centralized Services Specialist
Equity Residential
San Antonio, TX
09.2021 - 09.2022
- Assigned residents needing assistance with renewing their leases
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolve customer inquiries and complaints quickly.
- Respond proactively and positively to rapid change.
Assistant Property Manager
Wehner Multifamily LLC
San Antonio, TX
06.2021 - 09.2021
- My responsibilities included assisting the property manager with day-to-day operations
- I was in charge of collections and delinquencies and also responsible for calling all contractors and scheduling and delegating jobs needed to turn vacant units into ready-to-lease units
- I also assisted in leasing units.
- Helped manage the maintenance staff
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
Member
RBFCU
Live Oak, TX
06.2016 - 05.2021
- When I started my career at RBFCU, I was a Remote Member Services
- Epresentative
- I opened new accounts for members and qualified new members
- In addition, I was responsible for verifying people’s identities and establishing membership via video conferencing
- From there, I received a promotion to Online New Accounts
- This position was assisting all the new online applicants with verifying identity and establishing membership
- I then moved to Consumer Lending to our Dealer Direct department
- This position required attention to detail
- I reviewed all the paperwork sent from dealerships to make sure they stayed within guidelines for limits on specific products and services
- I then moved to Consumer Lending E-Lending
- In this position, I was responsible for communicating with members and nonmembers about their next steps in the loan process, setting up applications, verifying income, and attaching verification documents to their applications
- We communicated via email, secured messages, and text and chat.
Client Specialist
J Crew
San Antonio, TX
07.2015 - 06.2016
- I assisted customers with service issues and help place orders
- While employed, I meet or surpass metrics each month
- I also continually improved my typing speed and used problem-solving skills to assist customers with several di erent situations.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX 05.2001 -
Skills
Microsoft Outlookundefined
Timeline
Default Servicing Specialist II
Pentagon Federal Credit Union
09.2022 - Current
Centralized Services Specialist
Equity Residential
09.2021 - 09.2022
Assistant Property Manager
Wehner Multifamily LLC
06.2021 - 09.2021
Member
RBFCU
06.2016 - 05.2021
Client Specialist
J Crew
07.2015 - 06.2016
High School Diploma -
Samuel Clemens High School
05.2001 -
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