Violeta Pena

Professional Summary
Experienced and results-driven healthcare operations manager with over 17 years of expertise in risk and compliance, staff training, and workflow optimization. Skilled in resolving patient complaints, enhancing provider productivity, and implementing corrective actions with an emphasis on education and prevention. Well-versed in OSHA and HIPAA compliance, with a strong understanding of rules, regulations, and policies. Recognized for professionalism, strategic thinking, and delivering exceptional customer service.

Professional Experience

Treasure Coast Community Health Medical Facility
Oslo Site Manager
July 2014 – Present

• Manage daily operations, ensuring compliance with OSHA and HIPAA regulations.
• Resolve patient complaints efficiently, maintaining high levels of patient satisfaction.
• Monitor provider productivity and staff attendance to ensure operational excellence.
• Develop and deliver educational resources to staff, enhancing knowledge and preventing future issues.
• Strategize departmental workflows to improve efficiency and patient care outcomes.
• Cultivate strong working relationships with providers and staff to foster a collaborative environment.

Site Coordinator – Felsmere Pine Street
Date – July 2014

• Successfully coordinated the launch of a new site, managing supplies and operational readiness.
• Collaborated with management to achieve strategic goals.

Receptionist & Health Navigator
October 2007 – Date

• Provided exceptional front-office support, including phone management, insurance verification, and patient assistance.
• Assisted patients with applications for discount programs and Medicaid.
• Cross-trained in medical and dental services to broaden departmental expertise.
• Trained new hires, ensuring high-quality performance and service consistency.

Key Skills

• Operational Management
• OSHA & HIPAA Compliance
• Risk and Compliance Oversight
• Patient Complaint Resolution
• Staff Training and Development
• Corrective Action Implementation
• Workflow Optimization
• Provider Productivity Monitoring

Education

• Epic Training: Front Desk; Financial Counselor with Financial Assistance; Template Builder, Clinic manager with workflow overview.
• Essential skills training