Violeta Valle
Escondido,CA
Summary
Operations Manager offering high-level experience in supervision of workover and completion operations. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
27
27
years of professional experience
Work History
Operations Manager
Interim HealthCare Of San Diego County
10.2000 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory by ordering office supplies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages.
- Prepared bank deposits, ran credit cards and posted cash/wires.
- Managed daily flow of cash transactions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing.
- In charge of caregiving department
- Scheduled caregivers
Residential Counselor
Casa De Amparo
11.2017 - 12.2017
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Clerical Office Assistant
JC Vallee Landscape
01.1998 - 03.2000
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Typed up contracts
- Payroll Data entry
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Classroom Teacher's Aide
Escondido Union School District
07.1996 - 03.1997
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Medical Assistant -
Maric College
San Marcos, CA04.1993
High School Diploma -
San Pasqual High School
Escondido, CA06.1992
Skills
- Cash apps
- Billing
- Payroll
- Scheduling
- Posting cash
- Bank deposits
- Good Telephone Etiquette
- Excellent Communication
- Team building
- Multitasking Abilities
- Self-Motivated
- Dependable and Responsible
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Timeline
Residential Counselor
Casa De Amparo
11.2017 - 12.2017
Operations Manager
Interim HealthCare Of San Diego County
10.2000 - 05.2023
Clerical Office Assistant
JC Vallee Landscape
01.1998 - 03.2000
Classroom Teacher's Aide
Escondido Union School District
07.1996 - 03.1997
Medical Assistant -
Maric College
High School Diploma -
San Pasqual High School
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