Violeta Vukajlovic
Jersey City,NJ
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
25
25
years of professional experience
Work History
Quality Care Manager
Prominis Medical Services
Brooklyn, NY
08.2022 - Current
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Obtained information by contacting appropriate personnel or patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Administrative Assistant
St. Nicholas School
Jersey City, NJ
08.2019 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Monitored office equipment and scheduled repairs.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Data Entry Clerk/Records Analyst/Contractor
Iron Mountain
Jersey City, NJ
02.2019 - 05.2019
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread and edited documents to correct errors.
- Created reports and audited charts to maintain concise records.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Reviewed source documents to locate required data for entry.
- Gathered and documented statistical information to generate reports.
- Used data input interface to transcribe information from physical source documents into databases.
- Reviewed database entries to verify regulatory compliance.
Personal Assistant/Residential Assistant
Shear Residence
New York, NY
02.2014 - 11.2018
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Prepared and updated office records and accounts according to client and executive needs.
- Managed household inventory and maintenance schedules.
- Organized work projects around client's house.
- Opened, sorted and responded to routine correspondence on behalf of business leaders.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Created expense reports, filed financial documents and developed spreadsheets.
- Prepared homes for clients prior to arrival from business trips and vacations.
- Coordinated meeting and work schedules for staff teams and executives.
Marketing Research Assistant
MagicJack
New York, NY
07.2015 - 07.2016
- Devised development and data gathering methods for questionnaires, focus groups and opinion polls.
- Used market research to develop action plans regarding product introductions, modifications and campaigns.
- Researched client industry and marketing trends while forecasting company and product needs.
- Created surveys to discover customer preferences.
- Presented market research to customers through conferences, comment pieces and articles.
- Gathered competitor data, analyzing pricing, product sales and marketing strategies.
- Drafted reports and presentations to illustrate research findings.
Customer & Cash Wrap Lead
Gap
New York, NY
07.2012 - 02.2014
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Operated cash register, credit card machine and computer.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Administrative Assistant
KO Marketing Solutions
New York, NY
06.2011 - 07.2012
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Composed correspondence, reports and meeting notes.
Front Desk Medical Receptionist
Glendale Medical Associates
Queens, NY
01.2001 - 06.2009
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Gathered, transcribed and typed medical information into charts.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Receptionist
West Side Medical Center
New York, NY
01.1998 - 12.2000
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education
Associate of Science -
Mandl School
New York, NY07.2017
GED -
Grover Cleveland High School
Ridgewood, NY06.1993
Skills
- Front Desk Operations
- Referral Verification
- HIPAA Guidelines
- Problem-Solving
- Medical Charting
- Taking Client Histories
- Time Management
- Detail-Oriented
- Medical Recordkeeping
- Appointment Scheduling
- Verbal and Written Communication
- Data Entry Software
- Medical Data Acquisition
- Field Patient Assessments
Timeline
Quality Care Manager
Prominis Medical Services
08.2022 - Current
Administrative Assistant
St. Nicholas School
08.2019 - Current
Data Entry Clerk/Records Analyst/Contractor
Iron Mountain
02.2019 - 05.2019
Marketing Research Assistant
MagicJack
07.2015 - 07.2016
Personal Assistant/Residential Assistant
Shear Residence
02.2014 - 11.2018
Customer & Cash Wrap Lead
Gap
07.2012 - 02.2014
Administrative Assistant
KO Marketing Solutions
06.2011 - 07.2012
Front Desk Medical Receptionist
Glendale Medical Associates
01.2001 - 06.2009
Medical Receptionist
West Side Medical Center
01.1998 - 12.2000
Associate of Science -
Mandl School
GED -
Grover Cleveland High School
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