Violeta M. Alvarez
Pharr,TX
Summary
Business-minded individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. to my long-term experience in Customer Service, I have participated in developing customer service training for employees and I. Looking forward to talk to you. An advancing career with a growing company.
Overview
26
26
years of professional experience
Work History
Store Manager
Dollar General Store
01.2011 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Assist with store merchandising by facilitating and/or participating in staging,stocking and storage or merchandise.; ensuring that merchandise is presented according to established practices; properly utilizing merchandise fixtures, signing and pricing.
- Follow prescribed ordering practices to ensure meeting or exceeding in-stock target.
- Provide superior customer service leadership.
- Ensure financial integrity of the store through strict cashier accountability, and adherence to company security practices and cash control procedures.
- Knowledge of cash and inventory management.
- Knowledge of recruiting, interviewing, hiring, training, counseling, and termination practices including legal compliance and internal processes.
- Effective interpersonal, organization and team player skills.
- Ensure superior customer service.
Store Manager
Stripes LLC
07.2007 - 03.2010
- Promote excellent customer service and resolve any customer complaints in a timely and professional manner
- Responsible for store profitability, expense control, inventory levels, and shortage control
- Make profit for the entire Stripes family
- Analyze financial data, including but not limited to, store profit and loss statements, product movement, shift analysis, labor management, and all other available data to ensure store sales are maximized.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
Customer Service Associate
Wal-Mart Supercenter
08.2004 - 06.2007
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
Quality Tech
Plastech Engineering
03.2002 - 11.2004
- Assists in manufacture, operate, maintain, sell and improve products to customer satisfaction
- Inspects products to assure that they meet defined standards for durability, fit and finish tolerances, functions and any other measures of quality
- Verify the correct shipping, packing, labeling, and handling to ensure product quality at its most
- Focus on exceeding customer expectations on each and every occasion
- Produced thorough reports detailing findings and proposed recommendations.
- Compiled measurement data and standardized tests based on collected component material samples.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Analyzed production accuracy to formulate corrective action plans.
Quality Assurance
Seaboard Farms
08.1998 - 07.2001
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Supervised and guided inspectors, food handlers and other staff.
- Established product specifications and quality assurance practices.
Education
GED -
South Texas College
Mcallen, TX1998
Skills
- Inventory Management
- Verbal and Written Communication
- Sales Strategies
- Team Building and Leadership
- Recruiting and Hiring
- Store Merchandising
- Pricing Strategies
- Customer Service
- Cash Management
- Employee Supervision and Motivation
Accomplishments
- Awarded “ One percent shrink Manager" for the last 14 years.
- Exceed sales plan for over 14 years.
- Developed and implemented new loss prevention methods which resulted in reduction in shrinkage rates.
- Developed relationships with new clients and typically exceeded sales goals by exceeding sales plan.
Timeline
Store Manager
Dollar General Store
01.2011 - Current
Store Manager
Stripes LLC
07.2007 - 03.2010
Customer Service Associate
Wal-Mart Supercenter
08.2004 - 06.2007
Quality Tech
Plastech Engineering
03.2002 - 11.2004
Quality Assurance
Seaboard Farms
08.1998 - 07.2001
GED -
South Texas College
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