VIOLETA R. ALONZO
Orange,CA
Summary
PROFESIONAL SUMMARY Hardworking and outgoing team member versed in cash handling processes, motivated banking professional possessing a strong commitment to quality customer service coupled with communication skills. Build customer loyalty by effective resolving problems and quickly processing transactions.
Overview
8
8
years of professional experience
1
1
Language
Work History
Order Filler
WALMART, INC
08.2021 - Current
- Over 1.5 year office experience
- Strongly self-motivated, punctual and follow instructions accurately
- Responsible, reliable and friendly
- Cash handling: accurately process customer cash, check transfer and statement transactions with a balanced or reconciled drawer, safely ID and sear customer account information
- Customer service: greet and guide customers in a friendly and professional manner
- Electronic funds transfers: Process recurring and daily electronic transactions, track and communicate wire transfer for business and personal costumers
- Organization, planning, time management, teamwork and data entry skills, Responsible for locating objects on shelves, packing them and transporting them to trucks
- Meets specifics of customers orders in a timely manner
- Prepares orders by processing requests and supply orders, pulling materials packing boxes, placing boxes in delivery area
- Keeps products separated, organized and in good rotation
- Contributes to a team effort by accomplishing relates results ass need
- Preserves safe and clean work environment by keeping shelves and workstations neat/
- Provide quality service by following organization standards.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Collaborated with team members to complete timely orders and avoid delays.
- Kept work areas neat, clean and free from debris.
SR CUSTOMER SERVICE
APOYO FINANCIERO, FINANCIAL SERVICES
07.2017 - 08.2021
- Loan process- specific knowledge about lending products and financing., create history analysis- review and analyze credit history to determine loan eligibility
- Money handling - process payment and cash register balancing
- Collection activities Monitor accounts to identify outstanding debts, take actions to encourage timely debt payments, and update account status and collection efforts.
Analyze customer's accounts on different stages and buckets (30,60,90+) and propose solutions that serve, both, company's and customer's goals.
Appear in Small Claims Court as a Company Representative to obtain Judgment to collect outstanding balances on unrecoverable accounts.
Follow up accounts on a daily basis through phone calls, letters, home field and work field visits, to ensure payment on Promises to Pay.
Exceptional customer service - actively and genuinely listen to customer’s needs.
Loan processes - specific knowledge about lending products and financing, also Credit history analysis. - Marketing
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loan applications and monitored progress from start to finish.
SALES ASOCCIATE
NORTHGATE FINANCIAL SERVICES
Anaheim, CA
06.2016 - 01.2017
- Create member account profiles on Prospera program, Money transfers, stop payments and account transfers, executes costumer’s transaction include deposit
- Check cashing, personal loans, bill payments, foreign currency exchange, money orders
- Organized, stocked and maintained the teller window area
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to event marketing, sales and brand promotion.
CASHIER
08.2015 - 06.2016
- Trained new cashiers on procedures, customer service and sales techniques, receive costumer service payment, assisted customer in selecting items based on needs, processed costumer returns, collect and stored coupons
- Scan Products, check cashing, money orders.
Education
High School Diploma - undefined
Guadalupano High School
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Universidad Jose Matias Delgado
01.2000 - 1 2005
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Santiago Canyon College
Skills
Multi-tasking strength
undefinedTimeline
Order Filler
WALMART, INC
08.2021 - Current
SR CUSTOMER SERVICE
APOYO FINANCIERO, FINANCIAL SERVICES
07.2017 - 08.2021
SALES ASOCCIATE
NORTHGATE FINANCIAL SERVICES
06.2016 - 01.2017
CASHIER
08.2015 - 06.2016
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Universidad Jose Matias Delgado
01.2000 - 1 2005
High School Diploma - undefined
Guadalupano High School
undefined
Santiago Canyon College
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