Violetta Rudenski
Bal Harbour,Florida
Summary
Friendly hospitality person bringing 9 years of comprehensive experience in restaurant industry. Proven background in improving operational turnaround and strengthening performance levels across all departments.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Host
Bourbon Steak Miami by Michael Mina
05.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Internship Student
American Fine Wine Competition
07.2022 - 05.2023
- Supported with creating project marketing materials to promote services.
- Sorted, organized, and maintained files and wines.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Provided clerical support, addressing routine, and special requirements.
Server, Hostess, Manager
Sultan Kosher Palace
01.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Volunteer
SOBEWEST
02.2022 - 02.2022
- Coordinated and managed volunteer activities for community service projects.
- Tracked service activities and outcomes against outlined plans and goals.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Approached issues proactively to best meet current and future community needs.
Manager
Fast Food "Fish Ate And Drank"
04.2021 - 08.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee evaluations, and contract details.
Volunteer
SOBEWEST
02.2019 - 02.2019
- Approached issues proactively to best meet current and future community needs.
- Assisted with special events and programs.
- Led group discussions and activities to meet different community needs.
Waitress Supervisor
Restaurant «Fox Hole»
05.2018 - 08.2018
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised food presentation and plating to enhance visual appeal.
Education
Bachelor of Hospitality - Chaplin School of Hospitality& Tourism Management
Florida International University
Miami, FL12.2022
High School Diploma -
Lyceum No13
06.2018
Skills
- Teamwork and Communication
- Verbal communication skills
- Positive communication skills
- Team leadership
- Decision-making
- Quick Learner
Languages
English
Russian
Timeline
Host
Bourbon Steak Miami by Michael Mina
05.2023 - 02.2024
Internship Student
American Fine Wine Competition
07.2022 - 05.2023
Volunteer
SOBEWEST
02.2022 - 02.2022
Manager
Fast Food "Fish Ate And Drank"
04.2021 - 08.2021
Server, Hostess, Manager
Sultan Kosher Palace
01.2021 - 04.2022
Volunteer
SOBEWEST
02.2019 - 02.2019
Waitress Supervisor
Restaurant «Fox Hole»
05.2018 - 08.2018
High School Diploma -
Lyceum No13
Bachelor of Hospitality - Chaplin School of Hospitality& Tourism Management
Florida International University
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