Violetta Wawrzyniak
West Harrison,NY
Summary
Proven track record in enhancing customer satisfaction and boosting sales revenue at Dillards Department Store, demonstrating exceptional customer service and problem-solving skills. Excelled in fostering client relationships and streamlining financial processes across various roles. Skilled in teamwork and collaboration, adept at driving results while maintaining a welcoming environment.
Overview
41
41
years of professional experience
Work History
Sales Associate – Women’s Apparel
Dillards Department Store
12.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Mobile Home Broker
Selfemployed
02.2021 - 08.2024
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
Household Coordinator
Privet Cilent
12.2015 - 04.2020
- Helped families maintain work-life balance by offering flexible scheduling options around professional commitments.
- Maintained a healthy living environment by addressing any necessary repairs or maintenance promptly, collaborating with service providers when necessary.
- Fostered nurturing home environments for pets by providing proper care including feeding, grooming, exercise, and veterinary appointments.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Established a clean and orderly living space by maintaining regular housekeeping tasks and organizing clutter.
Accountant
Uniwersytet Im. Adama Mickiewicza
09.2007 - 03.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Used advanced software to prepare documents, reports, and presentations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Office Manager
TELECOMMUNICATION, POLAND S.A
10.1985 - 07.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Post Office Clerk
Poczta Polska
10.1983 - 10.1985
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery
Education
Certificate - Accounting
Wielkopolskie Stowarzyszenie Ksiegowych
Poznan, Poland06-2002
Technik Telekomunikacji - Economics
Wyzsza Szkola Telekomunikacji
Poznan, Poland06-1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate – Women’s Apparel
Dillards Department Store
12.2022 - 08.2024
Mobile Home Broker
Selfemployed
02.2021 - 08.2024
Household Coordinator
Privet Cilent
12.2015 - 04.2020
Accountant
Uniwersytet Im. Adama Mickiewicza
09.2007 - 03.2015
Office Manager
TELECOMMUNICATION, POLAND S.A
10.1985 - 07.2007
Post Office Clerk
Poczta Polska
10.1983 - 10.1985
Certificate - Accounting
Wielkopolskie Stowarzyszenie Ksiegowych
Technik Telekomunikacji - Economics
Wyzsza Szkola Telekomunikacji
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