Vionda Jeffries
Charlotte,NC
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
20
20
years of professional experience
Work History
Senior Operations QA Analyst
FedEx
Charlotte, NC
05.2022 - Current
- Promoted high level of customer service through thorough knowledge of methodologies of quality assurance and standards.
- Identify whether shipped packages are functional, reliable and meet the end users expectations.
- Responsible for monitoring, inspecting measures to correct or limit damages to products in the shipping phase.
Package Handler
FedEx
Charlotte, NC
11.2020 - 05.2022
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Resolved conveyor system issues by clearing jams and blockages.
- Sorted cargo for an accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Human Resources Implementation Consultant II
Wells Fargo Bank, N.A.
Charlotte, NC
07.2017 - 06.2019
- Work to develop business strategies that help organizational focus, efficiency, speed and business results by acting as subject matter expert (SME) to clients and deployment project teams.
- Partners and team with colleagues inside and outside of HR to innovate, consult with HRCP/HRBP and ER.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
Sr. Work Director
Wells Fargo Bank/ Home Lending
Charlotte, NC
04.2015 - 07.2017
- Transformed departmental operations through aggressive overhaul and attention to quality.
- Partnered with executive team to define company goals.
- Administered day-to-day operations; including: accounting and budget management, business development, performance metrics as well as customer service.
Loan Operations Processor 4
Wells Fargo Bank, N.A.
Charlotte, NC
06.2011 - 04.2015
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Customer Service Manager
TopSecret Countertops
Greensboro, NC
05.2005 - 11.2010
- Facilitate selection, scope, and planning of specific improvement projects by 97% versus our competitor
- Develops operational strategies and identifies opportunities, in partnership with Customer Service Leaders through utilization of.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Interviewed, hired and trained new quality-focused customer service representatives
Education
Business Administration And Management
Forsyth Technical Community College
Winston-salem, NC1999
Certification - Business Administration And Management
Rutledge College
Greensboro, NC04.1989
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Project Management
- Document Reviews
- Team Training
- Microsoft Office
- Problem Resolution
- Good Work Ethic
- Critical Thinking
- Data Management
- Supervision & Leadership
- Reliable & Trustworthy
- Data Modeling
- System Testing
Timeline
Senior Operations QA Analyst
FedEx
05.2022 - Current
Package Handler
FedEx
11.2020 - 05.2022
Human Resources Implementation Consultant II
Wells Fargo Bank, N.A.
07.2017 - 06.2019
Sr. Work Director
Wells Fargo Bank/ Home Lending
04.2015 - 07.2017
Loan Operations Processor 4
Wells Fargo Bank, N.A.
06.2011 - 04.2015
Customer Service Manager
TopSecret Countertops
05.2005 - 11.2010
Business Administration And Management
Forsyth Technical Community College
Certification - Business Administration And Management
Rutledge College