VIONEKA SCOTT

Under direct supervision, work with customers to process renewals to determine eligibility for DFCS programs.

• Determines ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
• Processes interim changes using appropriate criteria and policies consistently and according to established guidelines.
• Records and evaluates personal and financial data obtained from individuals.
  Keys in a high volume of data using standard office hardware and software.
• Performs other professional responsibilities as assigned.
• A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required.

• Maintained a clean, safe, and organized vehicle for comfortable student transportation.
• Developed strong rapport with students to create a positive atmosphere within the school van setting.
• Provided valuable input to administrators on optimizing transportation routes for increased efficiency and cost savings.
• Kept a watchful eye on student behavior while driving to ensure the prevention of bullying or any other misconduct.
• Managed emergencies efficiently by following established protocols, safeguarding the well-being of students on board.
• Communicated effectively with parents, teachers, and administrators regarding student behavior or concerns during transit.

• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
• Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
• Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
• Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
• Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.

• Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
• Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
• Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
• Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
• Utilized strong interpersonal skills to de-escalate tense situations between customers and staff, maintaining a safe and welcoming environment for all.
• Assisted in the implementation of store-wide security initiatives, helping to create a more secure shopping experience for both customers and employees.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.

• Enhanced warehouse efficiency by implementing a streamlined process for cycle counting and reporting.
• Participated in cross-functional team meetings to address inventory-related concerns and collaborate on solutions for improved warehouse operations.
• Maintained up-to-date knowledge of warehouse management systems to effectively track and manage inventory data.
• Identified damaged or missing products during cycle counts, initiating appropriate corrective actions to maintain accurate inventory records.
• Facilitated communication between departments regarding stock status updates, ensuring efficient information flow throughout the organization.
• Ensured compliance with company policies and procedures regarding inventory control and reporting practices.
• Improved inventory accuracy by consistently performing cycle counts and reconciling discrepancies.