Vionie Castillo

Monicare Household Staffing Usa - Nannies, Housekeepers, Household Staff

03.2014 - 05.2023

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Maintained a high level of product knowledge to provide accurate information and support to customers.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Navigated multiple computer systems and applications to find information.
Streamlined call response times for improved customer experience through effective communication techniques.
Time management to accurately track customer interactions and update account information.
Monthly check- in on goals and task to better serve clients.
Cross-trained and provided backup support for organizational leadership.
Exhibited high energy and professionalism when dealing with clients and staff.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Summary