Viorel Patrick Dragutan
Plainfield,IL
Summary
Detail-oriented team player with strong organizational, technical and management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in Software Development and Logistics, focused on catapulting the company forward with sustained growth. Passionate about R&D to find and implement innovative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Manager
Alvys, Inc
01.2021 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Followed company go-to-market strategies, ensuring successful product launches and brand positioning.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Presented compelling product demonstrations at industry conferences, garnering significant interest from potential customers and stakeholders alike.
- Coordinated project planning and execution with local and international team members and team leads.
- Improved product functionality with innovative design and industry revolutionizing solutions, resulting in increased sales and market penetration.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Managed product demonstrations and testimonials for performance evaluation.
- Analyzed competitive landscapes to identify market positioning, making informed, strategic business decisions.
- Provided mentoring and coaching to the Sales, Onboarding, Support, Success and Development teams to better understand the industry and customer expectations.
- Lead Discovery conversations and negotiated with stakeholders to create feature requests and provide guidance in using existing functionality.
- Developed product documentation in Notion and Azure DevOps (RFCs, User Stories and high-level technical requirements) to communicate upcoming features and products to internal teams.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched features in the Production environment by posting them on Notion and sharing them with our Marketing and CX teams.
- Continuously monitored customer feedback channels (email, Freshdesk and MS Teams) and interacted directly with stakeholders and users after launch to gather insightful data for future iterations or updates.
- Assisted QA and Developers in ensuring that the deliverables meet the user requirements and expectations with the help of Browser Developer Tools, FTP Client Servers and Postman.
- Enhanced existing and provided new tools for Support and Success teams to improve SLA resolution times and provide higher level assistance.
- Maintained positive partner relations (Factoring companies, Load Boards, Fuel Card Providers, Toll management companies, ELDs and Telematics, Tracking services and others) to build a competitive Product and establish a strong presence on the market.
- Proven ability to use critical thinking and technical skills in identifying issues, analyzing information and providing short and long term, creative solutions to complex problems.
- Managed and assisted customer facing and development teams involved in the reporting and resolving of the user reported Bugs and Production Incidents.
- Leveraged my 10+ years Logistics industry experience and technical skills to help build robust API and FTP integrations to increase the user perceived value of the Product.
Business Consultant
TVA Logistics
07.2020 - 12.2021
- Used data analytics and applied performance data to evaluate current business conditions, forecast needs, processing and organizing the output into a digital database.
- Evaluated partnered suppliers and service providers to identify and resolve operational and financial gaps, improving expense management.
- Implemented data-driven decision-making processes to optimize resource allocation and boost profitability.
- Demonstrated creativity and resourcefulness through the development and integration of innovative solutions and technologies, streamlining operational processes, leading to reduced overall costs and increased revenue.
- Worked closely with the Fleet Managers, Dispatch, Safety, Billing, Payroll and Accounting departments to understand their struggles and offered and implemented improved workflows and technical solutions to increase employee satisfaction and KPIs.
- Provided IT and System support by offering comprehensive technical assistance and troubleshooting services to ensure the efficient operation of computer systems, networks, software application and hardware devices.
Head of Billing and Payroll
DoubleV Company
04.2017 - 06.2020
- Researched external services and providers and built a cost-effective and highly functional operational infrastructure throughout all company departments.
- Established and maintained billing operations by invoicing customers with high accuracy and in a timely manner to ensure consistent revenue.
- Created on time payroll documentation for employees and contracted partners.
- Managed company revenue and expenses using Quickbooks, generating financial reports to analyze and improve profits and growth.
- Organized and completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Proactively identified and handled escalated challenges by resolving issues promptly, minimizing downtime and optimizing productivity.
Education
CPM - Product Management
Brainstation
11.2022
MBA - Business And Business Administration, Tourism
University "Perspectiva"
Chisinau, Moldova07.2012
BBA - Business And Business Administration, Tourism
The Academy of Economic Studies, of Moldova
Chisinau, Moldova06.2008
High School Diploma -
University Republican Real Lyceum
Chisinau, Moldova06.2004
Skills
- Attention to detail
- Technical acumen
- ROI and KPI Analysis
- Negotiation
- Product Development
- Project Management
- Lean approach to Software development
- Identifying successful MVPs and re-iterating using Agile methodologies
- Scrum Framework
- Product Lifecycle Management
- Data-driven decision-making
- Customer Empathy
Certification
- CPM - Certified Product Manager
Timeline
Product Manager
Alvys, Inc
01.2021 - Current
Business Consultant
TVA Logistics
07.2020 - 12.2021
Head of Billing and Payroll
DoubleV Company
04.2017 - 06.2020
CPM - Product Management
Brainstation
MBA - Business And Business Administration, Tourism
University "Perspectiva"
BBA - Business And Business Administration, Tourism
The Academy of Economic Studies, of Moldova
High School Diploma -
University Republican Real Lyceum
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