Front Desk Receptionist
SureStay Plus by Best Western
10.2020 - 04.2024
- Collected payments for services and updated accounts to reflect new balances
- Supported professional appearance of office areas by keeping front desk clean and orderly
- Served as first point of contact for new visitors
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Greeted, assisted and directed visitors with professional attitude
- Protected confidential guest and business information
- Delivered reliable customer service to guests upon arrival
- Assisted with administrative tasks such as photocopying, scanning, and filing documents
- Ensured reception area remained clean, organized, and presentable throughout day
- Answered incoming calls, directed them to appropriate personnel, and took messages
- Input new transactions and reconciled accounts to keep business finances current
- Helped guests with individual needs, offering information and assistance with issues