Vipanpreet Kaur
Indianapolis,United States of America
Summary
Experienced in technical support and infrastructure management with a deep understanding of providing comprehensive assistance to users in-person and remotely. Strong commitment to quality and self-motivation, consistently striving to deliver exceptional results. Known for superior work ethic and diligent nature, dedicated to ensuring optimal support and satisfaction for all stakeholders.
Overview
6
6
years of professional experience
Work History
Para professional
Elk Grove Unified School District
2023.02 - 2024.02
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
IT Assistant
California Energy Commission
2022.07 - 2023.01
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Installed and configured software and hardware.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
Shift manager
Long John Silver
2020.01 - 2022.07
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Summer Intern
Sacramento Police Department
2018.06 - 2018.07
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
Education
Cybersecurity and Information Assurance, Associate's Degree -
Sacramento City College
05.2023
Computer Information Security, Certificate -
Sacramento City College
05.2023
Skills
- Helpdesk support
- Customer Service
- Incident Management
- Information Security
- Software Installation
- Remote Support
- Employee Training
- Data Analytics
- Technical Troubleshooting
- System Configuration
Volunteer Experience
Front desk Assistant, Orchard Dental Clinic, 06/2019, 07/2019, Managed incoming calls and greeted visitors with professionalism, creating a positive and welcoming environment for clients and staff., Assisted patients with scheduling appointments, managing medical records, and addressing inquiries in a timely and professional manner., Supported the billing department by accurately recording and processing charges, insurance claims, and ensuring proper correspondence between billing codes and service charges.
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Para professional
Elk Grove Unified School District
2023.02 - 2024.02
IT Assistant
California Energy Commission
2022.07 - 2023.01
Shift manager
Long John Silver
2020.01 - 2022.07
Summer Intern
Sacramento Police Department
2018.06 - 2018.07
Cybersecurity and Information Assurance, Associate's Degree -
Sacramento City College
Computer Information Security, Certificate -
Sacramento City College
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