VIPHA KOUNTHAPANYA
San Diego,CA
Summary
Driven and customer-focused professional with a passion for providing excellent service, and keeping operations running smoothly. Known for a positive attitude, strong communication skills, and the ability to adapt quickly in fast-paced environments. Excited to bring my dedication and willingness to learn to a role where I can grow and contribute to team and company success.
Overview
9
9
years of professional experience
Work History
Server
Social Thai Kitchen
San Diego, USA
07.2019 - Current
- Greeted customers to provide a welcoming atmosphere.
- Take food and drink orders, relaying them efficiently to kitchen staff.
- Served food and beverages, ensuring timely delivery to guests.
- Cleaned and reset tables to maintain a tidy dining environment.
- Closed out daily operations with precision and attention to detail.
- Provided exceptional customer service in a fast-paced dining environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Secretary/ Translator
Khompanya Entertainment Company
Vientiane, Laos
02.2018 - 06.2019
- Keeping official records.
- Answering phone calls, emails, and taking messages.
- Scheduling appointments and meetings.
- Translate documents from Lao to English, or English to Lao.
- Managed scheduling and calendar for executives at Khompanya Entertainment Company.
- Coordinated communication between departments to streamline workflow processes.
Accountant Assistant
Togo Insurance
Vientiane, Laos
02.2017 - 01.2018
- Handle accounts payable and accounts receivable, including processing invoices, payments, and expense reports.
- Assist in preparing various financial documents, such as invoices, and financial reports.
- Provide general support to the accounting team, which can include filing and scanning.
- Maintain accurate financial records, update ledgers, and perform routine bookkeeping tasks.
- Collaborated with team members to ensure timely completion of financial audits.
- Monitored expense reports for adherence to company policies and procedures.
Leasing/ Receptionist
Manola Apartment
Vientiane, Laos
08.2016 - 01.2017
- Greeted residents and guests with a warm and welcoming attitude.
- Respond to emails and phone calls.
- Prepare and process lease agreements and applications.
- Prepare move-in paperwork.
- Property inspection before moving in, and moving out.
- Conduct a property tour.
- Collect the deposit and rent money.
- Scheduled appointments and maintained the calendar for property tours.
- Coordinated maintenance requests and communicated with service teams efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Bachelor of Science - Business Administration
HAVEN UNIVERSITY
Garden Grove, CA05-2024
Skills
- Teamwork
- Time management and prioritization
- Leadership
- Customer service
- Problem solving
- Efficiency and multitasking
- Attention to detail
- Adaptable and solutions-oriented in fast-paced environments
- Cash handling
- Food safety
Languages
- English, Fluent
- Lao, Fluent
- Thai, Fluent
Timeline
Server
Social Thai Kitchen
07.2019 - Current
Secretary/ Translator
Khompanya Entertainment Company
02.2018 - 06.2019
Accountant Assistant
Togo Insurance
02.2017 - 01.2018
Leasing/ Receptionist
Manola Apartment
08.2016 - 01.2017
Bachelor of Science - Business Administration
HAVEN UNIVERSITY