Viphavadee Karnngan
Torrance,Ca
Summary
Adept at visual merchandising and team building, I significantly enhanced customer satisfaction and store performance at Macy’s. Leveraging skills in display setup and adaptability, I boosted visual appeal and sales, demonstrating a keen ability to solve problems creatively and efficiently. My proactive approach resulted in a noticeable improvement in inventory management and customer engagement.
Overview
26
26
years of professional experience
Work History
Merchandise Associate
Marshalls Department Store
06.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Enhanced store presentation for better visual appeal, arranging merchandise displays according to planograms.
- Assisted customers with finding desired products, offering expert advice on purchases and related items.
- Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
- Collaborated with team members to improve overall store performance and create a pleasant shopping environment.
- Reduced out-of-stock occurrences with diligent inventory management and prompt restocking efforts.
General Merchandise Associate
Macy’s
01.2023 - 10.2023
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Worked closely with department managers to identify opportunities for improvement in product selection or presentation techniques.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Maintained knowledge of current products, trends, and store offerings, enabling better assistance to customers seeking guidance on purchases.
- Handled returns and exchanges professionally, resolving customer issues with empathy and understanding.
Associate Merchandiser Cosmetics & Fragrances
Macy’s
01.2022 - 01.2023
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted with the planning of special events or promotions aimed at driving foot traffic into stores, generating excitement around featured products or collections.
Seasonal Cosmetics Restock for Estee Lauder
Macy’s
10.2021 - 01.2022
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Enhanced customer satisfaction by maintaining a well-organized and visually appealing sales floor.
- Increased product turnover by rotating stock according to expiration dates and seasonal demands.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
Retail Sales Associate
Ross Inc
07.2021 - 12.2021
- Improved inventory accuracy by diligently returning unwanted items to their respective locations on the sales floor.
- Reduced wait times for customers with efficient management of fitting room queues.
- Streamlined fitting room operations for increased efficiency by maintaining cleanliness and organization.
- Enhanced customer satisfaction by promptly assisting them with fitting room needs and inquiries.
- Ensured timely removal of damaged or defective merchandise from the fitting area, upholding quality standards for customers.
Restaurant Hostess
Thai Dish Manhattan Beach
10.2021 - 11.2021
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
Retail Sales Merchandiser
Victoria Secret
08.2021 - 10.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
- Stocked shelves, racks and cases with new or transferred merchandise.
Restaurant Hostess
Miyako Hybrid Hotel
06.2021 - 09.2021
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Restaurant Hostess
Fansea Japanese Restaurant Inc
07.2021 - 08.2021
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Restaurant Hostess
Ueno Japanese Restaurant
05.2021 - 07.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Restaurant Hostess
Cindi Pub And Restaurant
12.2011 - 01.2013
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered phone calls to take orders, give information and document reservations.
Restaurant Hostess
Thai Paradise Restaurant
09.2009 - 10.2009
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Restaurant Hostess
Khun Dang Thai Restaurant
11.2005 - 12.2005
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Assistant Head Public Relation
Rajamangala University Of Technology U-tentawaii
01.2003 - 10.2005
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Offered technical support and troubleshot issues to enhance office productivity
Clerk/Typist
The Fine Arts Department Thai Government
01.2002 - 01.2003
- Streamlined communication channels within the office by updating contact lists and distributing internal memos effectively.
- Simplified data entry processes for improved accuracy and reduced time spent on administrative tasks.
- Collaborated with colleagues on cross-functional projects, providing valuable input on process improvements for increased efficiency.
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
Accountant Assistant
Bangkok Ratchasima Hospital
01.2001 - 01.2002
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
- Streamlined accounts payable processes for timely vendor payments and reduced errors.
- Improved efficiency by maintaining accurate records and supporting documentation for financial transactions.
- Contributed to audit preparations, ensuring compliance with internal controls and external regulations.
General Sales Associate
Acer Inc
01.1998 - 01.1999
- Consistently exceeded monthly sales targets through effective product recommendations and upselling techniques.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Reduced customer complaints by providing exceptional service and addressing issues promptly.
- Expanded client base through proactive outreach, resulting in increased sales opportunities.
Education
Bachelor of Business Administration - Bachelor of Business
Suan Sunandha Rajabhat University
Bangkok, Thailand Vocational - Computer Networking
St.Mary’s Business Administration Technological
Nakhon Ratchasima05.2004
Skills
- Visual Merchandising
- Shrink Reduction
- Display Setup
- Merchandise movements
- Pricing and Signage Updates
- Adaptability and Flexibility
- Maintaining stock levels
- Markdown procedures
- Promotional planning
- Merchandise plan
- Team building
- Time Management
- Problem-solving abilities
- Overstock management
- Active Listening
- Merchandising plan creation
- Critical Thinking
- New Store Setups
- Visual Media Production
- Product Launch Support
- Display Model Assembly
- Originality and Creativity
Languages
English
Full Professional
Thai
Native or Bilingual
Laotian
Professional Working
Timeline
Merchandise Associate
Marshalls Department Store
06.2024 - Current
General Merchandise Associate
Macy’s
01.2023 - 10.2023
Associate Merchandiser Cosmetics & Fragrances
Macy’s
01.2022 - 01.2023
Seasonal Cosmetics Restock for Estee Lauder
Macy’s
10.2021 - 01.2022
Restaurant Hostess
Thai Dish Manhattan Beach
10.2021 - 11.2021
Retail Sales Merchandiser
Victoria Secret
08.2021 - 10.2021
Retail Sales Associate
Ross Inc
07.2021 - 12.2021
Restaurant Hostess
Fansea Japanese Restaurant Inc
07.2021 - 08.2021
Restaurant Hostess
Miyako Hybrid Hotel
06.2021 - 09.2021
Restaurant Hostess
Ueno Japanese Restaurant
05.2021 - 07.2021
Restaurant Hostess
Cindi Pub And Restaurant
12.2011 - 01.2013
Restaurant Hostess
Thai Paradise Restaurant
09.2009 - 10.2009
Restaurant Hostess
Khun Dang Thai Restaurant
11.2005 - 12.2005
Assistant Head Public Relation
Rajamangala University Of Technology U-tentawaii
01.2003 - 10.2005
Clerk/Typist
The Fine Arts Department Thai Government
01.2002 - 01.2003
Accountant Assistant
Bangkok Ratchasima Hospital
01.2001 - 01.2002
General Sales Associate
Acer Inc
01.1998 - 01.1999
Bachelor of Business Administration - Bachelor of Business
Suan Sunandha Rajabhat University
Vocational - Computer Networking
St.Mary’s Business Administration Technological
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