Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Interests
Declaration
Timeline
Generic

VIPIN KUMAR

Restaurant Manager
AL RAYYAN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Restaurent Manager

United Trading Group
DOHA
02.2018 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Delivered services to customer locations within specific timeframes.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Cafe Manager

COFFEE DAY GLOBAL LIMITED (INDIA )
DELHI
12.2015 - 02.2018
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Developed unique events and special promotions to drive sales.

Assistant Manager

CARIBOU COFFEE , ALSAYER GROUP OF COMPANIES
KUWAIT
03.2009 - 02.2015
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Manager

A.N.Traders pvt ltd .(KFC INDIA )
DELHI
05.2006 - 12.2009
  • Tracked receipts, employee hours, and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Launched quality assurance practices for each phase of development
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Education

Accounting

DELHI UNIVERSITY
DELHI
03.2003 - 03.2007

DIPLOMA IN HOTEL MANAGEMENT - HOTEL MANEGEMENT

PUNJAB TECHNICAL UNIVERSITY
03.2007 - 03.2009

Science Education

HIGHER SECONDERY SCHOOL
MIC Asara District Baghpat UP.
03.2000 - 03.2003

10TH CLASS - Science Education

HIGH SCHOOL
MIC ASARA ,DISTRICT BAGHPAT , UP.
03.1999 - 03.2000

Skills

    Effective managerial techniques

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Software

WORKING ON MS OFFICE

Accomplishments

  • Documented and resolved Issue which led to results .
  • Achieved result by completing task with accuracy and efficiency
  • Supervised team of 35 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Watching movies and mythology

Declaration

This is to confirm you that all given information is correct in my knowledge.

Timeline

Restaurent Manager

United Trading Group
02.2018 - Current

Cafe Manager

COFFEE DAY GLOBAL LIMITED (INDIA )
12.2015 - 02.2018

Assistant Manager

CARIBOU COFFEE , ALSAYER GROUP OF COMPANIES
03.2009 - 02.2015

DIPLOMA IN HOTEL MANAGEMENT - HOTEL MANEGEMENT

PUNJAB TECHNICAL UNIVERSITY
03.2007 - 03.2009

Shift Manager

A.N.Traders pvt ltd .(KFC INDIA )
05.2006 - 12.2009

Accounting

DELHI UNIVERSITY
03.2003 - 03.2007

Science Education

HIGHER SECONDERY SCHOOL
03.2000 - 03.2003

10TH CLASS - Science Education

HIGH SCHOOL
03.1999 - 03.2000

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VIPIN KUMARRestaurant Manager