Vipin Madhiazhagan
FAIRBORN
Summary
Graduate student in Computer Science at Wright State University with experience in data analysis, telecom operations, and technical support. Skilled in SQL, Excel, and data-driven problem solving, with a proven ability to analyze large datasets, optimize processes, and generate actionable insights to improve system performance and business outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Telecom Analyst
Inspiredge IT Solutions
India, Bengaluru
06.2024 - 12.2024
- Analyzed large datasets to identify trends, patterns, and performance issues in telecom systems
- Created dashboards and reports for KPI tracking and performance monitoring
- Utilized SQL/Python for data extraction, transformation, and analysis
- Collaborated with technical teams to troubleshoot system-level issues and improve reliability
Senior Service Delivery Analyst
Tangoe Softek Services Pvt Ltd
India, Bengaluru
05.2022 - 05.2024
- Led a team to execute daily operational tasks, ensuring timely completion and adherence to performance standards
- Coordinated and facilitated weekly, bi-weekly, and monthly operational meetings, documenting key insights and action items
- Developed and maintained attendance and performance tracking systems using spreadsheets and reporting tools
- Trained new team members on systems, workflows, and processes, improving onboarding efficiency and knowledge transfer
- Monitored invoice approvals and payment workflows, ensuring data accuracy and compliance with organizational policies
- Performed quality assurance checks to identify errors, improve process reliability, and maintain high accuracy standards
- Supported Service Delivery Managers (SDMs) by tracking SLAs, generating service reports, and ensuring compliance with operational metrics
- Analyzed operational data to identify inefficiencies and recommend process improvements
Service Delivery Analyst
Tangoe Softek Services Pvt Ltd
India, Bengaluru
08.2019 - 05.2022
- Performed billing, collections, and reporting operations by analyzing transactional and financial data to ensure accuracy and timely processing
- Reviewed historical account data to identify overdue trends and supported implementation of structured payment plans with clients and stakeholders
- Applied standardized coding systems to invoices, receipts, and records, improving data organization and enabling efficient data retrieval
- Collaborated with vendors and customers to validate data, resolve discrepancies, and maintain data integrity across systems
- Monitored telecom expenses and conducted cost analysis to identify optimization opportunities and reduce overall operational costs
- Coordinated with Service Delivery Managers (SDMs) to ensure adherence to established processes, SLAs, and compliance requirements
- Generated regular reports and insights to support decision-making and improve service delivery performance
Associate Service Desk Specialist
Tangoe Softek Services Pvt Ltd
India, Bengaluru
07.2018 - 08.2019
- Provided multi-channel technical support (phone, chat, email, ticketing systems) to resolve user issues and ensure high service availability
- Diagnosed and troubleshot service disruptions, outages, and system-related issues using structured problem-solving approaches
- Collaborated with vendors and internal teams to escalate and resolve complex technical issues in a timely manner
- Assisted users with product features, configurations, and usage, improving overall user experience and system adoption
- Processed customer requests, including order placement and service modifications, using internal platforms and systems
- Verified user eligibility for device and service plan upgrades by analyzing account and system data
- Managed and resolved support tickets (e.g., ServiceNow/SNOW), ensuring SLA compliance and proper documentation of issues
- Maintained accurate records of user interactions, issues, and resolutions for reporting and continuous improvement
Education
Master of Science - Computer Science
Wright State University
Dayton, OH12-2026
Bachelor of Science - Bachelor Of Computer Applications
Dayananda Sagar Business Academy
India, Bengaluru05-2016
Skills
- Programming & Scripting: Python and Java, Basic scripting for automation
- Databases & Querying: SQL (data extraction, joins, filtering, reporting)
- Data Analysis & Reporting: Data cleaning, transformation, validation, and visualization
- Tools: Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis), Power BI/Tableau
- Ticketing Systems: ServiceNow (SNOW) or similar incident management tools
- Systems & Platforms: Telecom systems, billing platforms, CRM tools
Certification
Six Sigma Yellow Belt, Feb 2021
- Internal Certification | Process Improvement & Quality Management
Timeline
Senior Telecom Analyst
Inspiredge IT Solutions
06.2024 - 12.2024
Senior Service Delivery Analyst
Tangoe Softek Services Pvt Ltd
05.2022 - 05.2024
Service Delivery Analyst
Tangoe Softek Services Pvt Ltd
08.2019 - 05.2022
Associate Service Desk Specialist
Tangoe Softek Services Pvt Ltd
07.2018 - 08.2019
Master of Science - Computer Science
Wright State University
Bachelor of Science - Bachelor Of Computer Applications
Dayananda Sagar Business Academy