Vipul Kumar

Successfully led large-scale digital transformation programs for health care clients, resulting in improved operational efficiency, cost reduction, and enhanced patient experience.

- Implemented cloud computing solutions to optimize infrastructure and drive scalability for clients, resulting in increased agility and reduced IT costs.

- Acted as a trusted advisor to C-suite executives, providing strategic guidance and helping them align business objectives with digital initiatives.

- Developed and maintained strong relationships with key stakeholders, ensuring effective communication, collaboration, and stakeholder buy-in throughout the project lifecycle.

- Championed diversity, equity, and inclusion (DEI) initiatives within the organization, fostering a culture of belonging and empowering diverse teams.

- Led and mentored cross-functional teams, fostering a collaborative and high-performance work environment.

- Developed and executed change management strategies to ensure successful adoption of new technologies and processes.

- Collaborated with clients to define project scope, deliverables, and milestones, while managing project budgets, timelines, and risks.

• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Collaborated with stakeholders to define features, integrations and partnerships.
• Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
• Elicited stakeholder feedback and input through interviews and surveys.
• Document Process Maps, Business Requirements, Functional Requirements, Reporting Requirements, UAT Cases/Scripts, Trace-ability Matrix, End-User Training Materials, Standard Operating Procedures, Policies & Procedures.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

• Worked on developing mainframe applications for Nasco ITS subsystem which processes inter-plan claims (Home-Host). Responsibilities included preparation of technical design document, development and code testing, resolving technical and design issues and implementation activities to model office and production.
• Analyse claims to resolve rejection codes by processing the claim through the batch cycle, adjust payments to match the coverage in case of errors by analyzing the benefit plan of the subscriber.
• Involved in migration of a new BCBS plan to the NPS. This involved analyzing both the existing systems, data migration of claim and line level details to match the NPS mainframe table, development of mainframe batch jobs and applications; designing test cases to support QA team and deployment to production.