Motivated sales person with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Waitress
Number 13
01.2019 - Current
Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Operated Aloha POS systems to cash out customer checks and complete order transactions.
Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Cultivated warm relationships with regular customers.
Checked identification for minimum age for sale of alcoholic beverages.
Applied comprehensive knowledge of wine, liqor and beer to increase daily beverage sales.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with TOAST system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Customer Service Representative
Global Contact Services
02.2022 - 02.2023
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Banquet Bartender/Waitress, Room Service.
Moody Gardens Hotel
01.2018 - 10.2018
Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Prepared for events by setting up bar, stocking supplies and arranging tables.
Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Prepared special services for guests such as honeymoon and other romantic packages.
Verified accuracy and quality of orders before delivery.
Protected guests by following proper food handling procedures.
Set up glassware, liquor and other necessary supplies for special events.
Restocked supplies to keep team efficient and ready for guests' orders.
Closed out cash register and prepared cashier report at close of business.
Met guests' needs by delivering meals and snacks and retrieving additional items.
Checked ID cards and verified bar guests were of legal age.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Kept work environments, equipment and trays clean and sanitized for guests.
Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Responded to guest questions and requests with friendly and knowledgeable service.
Garnished completed orders and arranged foods to please customers.
Waitress/Bartender
Gaidos Seafood Restaurant
05.2017 - 11.2017
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Upsold drink specialty items, wine selections and desserts to increase overall sales.
Checked identification for minimum age for sale of alcoholic beverages.
Greeted new customers, discussed specials and took drink orders.
Used cash registers and credit card machines to cash out customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kept server areas clean and stocked to increase efficiency while working tables.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Bartender/Waitress
Willie G's Seafood
10.2016 - 03.2017
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Inspected dishes and utensils for cleanliness.
Bussed and reset tables to keep dining room and work areas clean.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials and took drink orders.
Checked identification for minimum age for sale of alcoholic beverages.
Bar Manager/Waitress Supervisor
Jimmy's On The Pier
10.2015 - 12.2016
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised server staff and simultaneously served personal section of tables.
Bussed and reset tables to keep dining room and work areas clean.
Greeted new customers, discussed specials and took drink orders.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Checked identification for minimum age for sale of alcoholic beverages.
Managed food resources, memorized orders and coordinated customer service.
Trained staff members on use of POS system.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Pantry Cook /Pantry Lead Cook/Prep Cook
Gaidos Seafood Restaurant
05.2015 - 09.2015
Completed side work and prep according to back of house checklist.
Stocked supplies to maintain sufficient levels of food products at pantry station.
Prepared salads and desserts for restaurant guests and catered events.
Constructed pantry station daily to serve 10 minutes prior to lunch and dinner service.
Coordinated with fellow employees to meet guests' needs to support restaurant operation.
Cleaned counters, shelves, walls, furniture and equipment in food service areas.
Communicated with servers and chef to expedite food delivery.
Adhered to state and local health and safety regulations for food handling and sanitation.
Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items.
Notified chef in advance of supply needs to prevent inventory shortage.
Cleaned and sanitized pantry station at end of shift.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Suggested actionable improvements to streamline training procedures.
Prepared average of 400 menu items per shift.
Managed opening and closing shift kitchen tasks.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
Google Certification
Unfinished Bachelor - Philologist/ Linguist of Korean And English
Kyiv National Linguistic University
Kiev, Ukraine
05.2015
High School Diploma -
Krasnoperekopsk's High School #4
Krasnoperekopsk
05.2012
Skills
Team Player
Food and Beverage Service
Menu Recommendations
Special Requests and Substitutions
Conflict and Complaint Resolution
High Energy and Stamina
Upselling and Cross Selling
Warm and Friendly
Transactions and Cash Handling
Workflow Coordination
Order Accuracy and Delivery
Food Safety Standards
Cool Under Pressure
Dining Room Cleaning and Upkeep
Multitasking and Prioritization
Adaptable and Flexible
Table Monitoring and Turnover
Wine and Liquor Service
Reliable and Responsible
Food and Beverage Pairings
Plating and Presentation
Detail-Oriented
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Korean
Limited Working
English
Full Professional
Timeline
Customer Service Representative
Global Contact Services
02.2022 - 02.2023
Restaurant Waitress
Number 13
01.2019 - Current
Banquet Bartender/Waitress, Room Service.
Moody Gardens Hotel
01.2018 - 10.2018
Waitress/Bartender
Gaidos Seafood Restaurant
05.2017 - 11.2017
Bartender/Waitress
Willie G's Seafood
10.2016 - 03.2017
Bar Manager/Waitress Supervisor
Jimmy's On The Pier
10.2015 - 12.2016
Pantry Cook /Pantry Lead Cook/Prep Cook
Gaidos Seafood Restaurant
05.2015 - 09.2015
Google Certification
Unfinished Bachelor - Philologist/ Linguist of Korean And English
Kyiv National Linguistic University
High School Diploma -
Krasnoperekopsk's High School #4
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