Vira Kozar
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent - Pre-Opening Team
The St. Regis Chicago
04.2023 - Current
- Greeted and assisted guests in a friendly and professional manner during check-ins and check-outs
- Handled payment transactions, invoices, and maintained accurate records of financial transactions
- Resolved guest complaints and issues efficiently to ensure a positive experience
- Collaborated with other departments to ensure smooth operations and guest satisfaction
- Proficient in using LightSpeed and GXP softwares for managing reservations, check-ins, and guest inquiries
- Responded promptly to guest inquiries via phone, email, and in-person communication
- Adhered to very formal etiquette and speech requirements; trained and qualified in the internationally renowned Forbes Travel Guide hospitality standards for 5-star hotels
- Selling additional and incidental hotel services with room upgrades to increase hotel revenue.
Club Lounge Ambassador
The Langham Chicago
12.2022 - 04.2023
- Offered a sincere and genuine welcome to all guests
- Ensured that all areas of the Club Lounge are always immaculate and in compliance with brand standards
- Provided exceptional customer service to ensure that guests left satisfied
- Helped with seating arrangements, menu selections, and special requests of customers
- Inspected dining and serving areas to verify cleanliness and proper setup
- Answered telephones to record and confirm reservations and answer establishment questions
- Collaborated with other staff members on any issues or concerns that arose throughout shifts in order to provide quick resolutions for guests
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
Counter Server
The Creat Amarican Bagel
10.2022 - 12.2022
- Helped customers choose items based on menu options, dietary needs and preferences
- Packaged and delivered to-go orders and trays for guests leaving restaurant
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests
- Maintained clean and organized appearance for restaurant areas to attract and retain customers
- Processed cash, debit and credit card payments
- Greeted all guests upon arrival and offered immediate assistance
- Provided information about menu and made suggestions based on taste, availability and price
- Restocked counter supplies, condiments, napkins and silverware.
Elementary School Teacher
Chortkiv School 6
09.2020 - 09.2022
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents
- Provided warm, supportive environment for developing academic, social and emotional growth
- Established open communication and positive relationships with students, parents, peers and administrative staff
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
Waitress
Presto restaurant
06.2018 - 05.2020
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Bussed and reset tables to keep dining room and work areas clean
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Kept server areas clean and stocked to increase efficiency while working tables
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Vasyl Stefanyk Precarpathian National University
06.2023
Chortkiv Humanitarian-Pedagogical College
06.2020
Skills
- Guest Relations
- Registration Processing
- Automated Telephone Systems
- Credit and Cash Payments
- Problem Solving
- Information Protection
Key Highlights
- Excellent communication skills, both verbal and written, and strong command of English in both.
- Comprehending customer needs and how to achieve them.
- Exceptional customer service.
- Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues.
- Ease in following instruction, handling responsibility, and decisive when appropriate.
- Strong interpersonal skills and willing to learn.
References
- Khrystyna Romanyshyn, Accounts Receivable, The Langham Chicago, (773) 372-0332
- Olga Bondzyukh, Director of Housekeeping, The Langham Chicago, (312) 259-6488
- Lawrence Borrmann, Director of Front of the House, The.St. Regis Chicago, (773) 965-4283
- Mohammed Derbas, Rooms Operations Manager, W Chicago City Center, (970) 989-4124
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Polish
Limited Working
Russian
Native or Bilingual
Timeline
Front Desk Agent - Pre-Opening Team
The St. Regis Chicago
04.2023 - Current
Club Lounge Ambassador
The Langham Chicago
12.2022 - 04.2023
Counter Server
The Creat Amarican Bagel
10.2022 - 12.2022
Elementary School Teacher
Chortkiv School 6
09.2020 - 09.2022
Waitress
Presto restaurant
06.2018 - 05.2020
Vasyl Stefanyk Precarpathian National University
Chortkiv Humanitarian-Pedagogical College
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