Viraj Mercado
Haslet,USA
Summary
Dynamic Senior Director of HR Operations with over 15 years of experience in crafting and executing strategic HR initiatives that align seamlessly with organizational goals. Demonstrated expertise in comprehensive oversight of HR operations, ensuring compliance with employment laws and regulations while driving operational efficiency. Proficient in managing payroll processing, benefits design and administration, HRIS, leave of absence, and onboarding processes. Proven track record in leading large teams and navigating M&A and private equity environments to foster excellence in human resources management.
Overview
15
15
years of professional experience
Work History
SR. Director of HR Operations
GI Alliance Management
01.2024 - Current
- Enhanced HR operational workflows, significantly improving service delivery, and achieving noticeable gains in stakeholder satisfaction.
- Implemented an employee self-service portal that improved user experience.
- Implemented a manager self-service system to reduce administrative tasks and improve the user experience.
- Streamlined HR workflows to increase operational efficiency, and enable faster issue resolution.
- Evaluated HR service delivery metrics to find gaps, implementing data-driven strategies that improved response times and operational efficiency.
- Coordinated cross-departmental initiatives to align HR strategies with business goals, fostering a unified approach, and shared commitment.
- Cultivated a supportive team environment, encouraging open communication, and collaboration to drive continuous improvement in HR practices.
- Spearheaded initiatives that integrated HR operations into business strategy, enhancing alignment, and driving measurable organizational improvements.
- Orchestrated cross-functional workshops to identify HR challenges, fostering teamwork, and generating actionable solutions that enhanced service delivery.
- Fostered interdepartmental collaboration to streamline HR initiatives, enhancing service delivery, and strengthening organizational synergy.
- Analyzed HR service metrics to identify inefficiencies, implementing targeted strategies that led to substantial improvements in response times.
- Implemented an HR ticketing system to provide metrics to leadership.
- Spearheaded the HRIS phase zero implementation for conversion to Workday.
- Collaborated with insurance brokers and executive leadership to design a cost-saving benefits program for employees and the organization.
- Directed M&A integration across the employee lifecycle to ensure smooth transitions and minimize disruption.
- Developed and implemented operational policies that improved workflow efficiency and compliance.
Sr. Compensation and Benefits
GI Alliance Management
06.2020 - 01.2024
- Led the payroll team managing semi-monthly W-2 payroll for over 7,000 employees across 20 states, ensuring prompt payments.
- Implemented standardized benefits enrollment processes that increased annual enrollment completion and participation.
- Directed payroll and benefits integration for acquisitions to maintain payroll continuity and HR alignment.
- Automated payroll data entry processes improve processing time and accuracy, with measurable results.
- Provided ongoing mentorship to payroll team members, fostering a culture of continuous improvement and professional growth.
- Maintained rigorous compliance with federal regulations during payroll audits, reducing discrepancies, and strengthening organizational integrity.
- Mentored payroll team members, enhancing their skills, and promoting a culture of professional growth and collaboration.
- Streamlined payroll processes, reducing processing time, and enhancing accuracy, leading to improved employee satisfaction.
- Analyzed payroll discrepancies, implementing corrective measures that significantly reduced errors, and ensured compliance.
- Developed a new benefits enrollment system that improved participation rates and streamlined employee onboarding.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Director of Accounting
Texas Digestive Disease/ GI Alliance
04.2017 - 06.2020
- Full cycle payroll processing for W-2 and 1099 payroll.
- Automated payroll general ledger recording in QuickBooks.
- Led a team of ten staff accountants.
- Daily reconciliation of A/R across multiple office sites.
- Implemented A/R controls for cash and reconciliations to reduce errors and support audits.
- Spearheaded comprehensive financial reporting, enhancing accuracy and timeliness, which supported strategic decision-making across all departments.
- Treasury administration and bank reconciliation for multiple bank accounts.
- Collaborated with insurance brokers to design annual benefits offerings.
- Created vendor relations across multiple functions.
- Monthly bank reconciliation for multiple bank accounts.
- Monthly A/R reconciliation and discrepancy research.
- Fostered a collaborative environment by mentoring junior accountants, promoting continuous learning, and enhancing overall team performance.
- Coordinated cross-training initiatives within the accounting team, boosting skill development and driving marked improvements in operational efficiency.
Administrative Assistant
Texas Digestive Disease Consultants
06.2007 - 04.2017
- Payroll conversion from ADP to Paycom.
- Processed payroll accurately, reducing payroll errors, and ensuring timely employee payments.
- Processed garnishments for accuracy to ensure proper payroll deductions.
- Automated accounts payable to shorten vendor payment cycles, and improve vendor relations.
- Daily cash reconciliation across multiple offices.
- Conducted monthly bank reconciliations that identified discrepancies and improved financial accuracy.
- Benefits administration to ensure accuracy in payroll deductions.
- Led new hire onboarding to accelerate employee readiness, and increase engagement.
- Vendor relations.
Office Manager
Texas Digestive Disease Consultants
06.2003 - 06.2007
- Managed daily clinic operations, ensuring timely task completion, and steady workflow continuity.
- Trained and scheduled staff to boost team efficiency, with measurable productivity improvements.
- Streamlined patient intake and records procedures to decrease processing errors, and accelerate data accuracy.
- Enhanced patient communication protocols, leading to improved satisfaction scores, and stronger patient relationships.
- Facilitated regular team meetings to align goals, fostering a culture of teamwork and shared accountability.
- Evaluated clinic workflows to identify bottlenecks, implementing strategies that resulted in noticeable efficiency gains.
- Provided mentorship and support to new staff, cultivating a positive work environment, and enhancing team morale.
- Streamlined office operations to enhance efficiency and reduce administrative delays.
Procedure Scheduler/ Supervisor
Texas Digestive Disease Consultants
07.2001 - 06.2003
- Scheduled and coordinated patient appointments across multiple physicians and departments.
- Streamlined patient scheduling workflow to cut average wait times, and improve clinic flow.
- Created physicians' schedules monthly.
- Trained staff in EMR procedures to increase record accuracy and reduce entry errors.
- Implemented cancellation tracking and rescheduling process to recover missed appointments and boost bookings.
- Enhanced patient intake process by integrating digital forms, leading to noticeable reductions in processing time, and improved patient satisfaction.
- Facilitated regular team meetings to assess scheduling challenges, fostering a supportive environment that improved communication and operational efficiency.
- Monitored scheduling metrics to identify trends, enabling proactive adjustments that led to measurable improvements in clinic productivity.
- Mentored junior staff on best practices in patient interactions, cultivating a positive clinical atmosphere, and enhancing overall team performance.
Cashier/ Cash Office/ Front End Manager
Lowes Home Improvement
07.1999 - 07.2001
- Managed daily cash transactions, and reconciled tills to ensure exact end-of-day balances.
- Supervised front-end staff and scheduled shifts to support consistent checkout coverage.
- Processed daily bank deposits, and coordinated with finance to resolve discrepancies.
- Implemented cashier training on transaction accuracy, reducing register errors, with measurable results.
- Trained and mentored cashiers, fostering a collaborative environment that enhanced team performance and improved customer service ratings.
- Streamlined cash-handling processes, reducing transaction errors, and ensuring exact daily financial reconciliations.
- Coordinated with the AG office for collections, improving communication channels, and resulting in a prompt resolution of outstanding accounts.
- Enhanced customer service by implementing a new checkout protocol, resulting in faster transaction times, and improved customer satisfaction ratings.
- Maintain accurate cash drawer, ensuring discrepancies are addressed promptly.
Office Manager
Ritz Properties
04.1999 - 07.2001
- Managed payroll and 1099 payments, ensuring timely disbursements, and compliance.
- Maintained the general ledger and performed bank reconciliations, producing accurate monthly financials.
- Processed accounts payable with improved invoice tracking, reducing payment delays, and errors.
- Streamlined office management processes, leading to noticeable gains in operational efficiency, and improved team productivity.
- Fostered team collaboration through regular feedback sessions, enhancing communication, and accountability among staff.
Education
High School - High School
Lewisville High School
Lewisville, TX05-1990
Cosmetology School - Cosmetology License
Dale Jackson
Lewisville, TX05-1990
High School Diploma -
Olympic College
Washington05-1991
Skills
- Proficient in HR information systems
- End-to-end payroll administration
- Benefits design and administration
- Creating HR policies
- Cross-functional collaboration
- Experienced with Microsoft Office applications
- Experienced in QuickBooks accounting software
- ADP software proficiency
- Proficient in Paycom
- Fidelity Administrator
- Wells Fargo Banking
- Solar Winds ticketing System
- Experience with Kronos systems
- Effective policy implementation
- Team-oriented leadership
Accomplishments
- Supervised a team of 10 staff members.
- Achieved cost savings by completing HR Operations services with accuracy and efficiency.
- Achieved a fully integrated HRIS system by introducing Paycom, which has created efficiencies and cost savings.
Timeline
SR. Director of HR Operations
GI Alliance Management
01.2024 - Current
Sr. Compensation and Benefits
GI Alliance Management
06.2020 - 01.2024
Director of Accounting
Texas Digestive Disease/ GI Alliance
04.2017 - 06.2020
Administrative Assistant
Texas Digestive Disease Consultants
06.2007 - 04.2017
Office Manager
Texas Digestive Disease Consultants
06.2003 - 06.2007
Procedure Scheduler/ Supervisor
Texas Digestive Disease Consultants
07.2001 - 06.2003
Cashier/ Cash Office/ Front End Manager
Lowes Home Improvement
07.1999 - 07.2001
Office Manager
Ritz Properties
04.1999 - 07.2001
High School - High School
Lewisville High School
Cosmetology School - Cosmetology License
Dale Jackson
High School Diploma -
Olympic College