Viralkumar Patel

• Conducted vulnerability assessments using Nessus and OWASP ZAP, reducing vulnerabilities by 25%. Managed SIEM platforms (Splunk, IBM QRadar), enhancing threat detection with AI/ML tools and improving response times.
• Developed incident response playbooks, including forensics and security analytics, improving recovery time by 30%. Implemented zero-trust architecture and Cloud Security Posture Management (CSPM) for AWS/Azure, ensuring compliance.
• Led phishing awareness, threat intelligence, and security governance programs, boosting employee response by 35% and reducing incidents. Performed penetration testing, risk assessments, and DevSecOps integration to strengthen system security. Supported SOC team operations with 24/7 monitoring, tabletop exercises, and program development.

• Evaluated new cybersecurity tools and technologies like Palo alto, Microsoft Defender, and Forcepoint ensuring that the organization remained up-to-date on industry best practices and analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
• Maintained detailed documentation of cybersecurity. incidents and remediation efforts for future reference and analysis purposes. Closely work with IT team to identify potential security risks and develop mitigation strategies including Mitre Attack Framework tactics and techniques reducing attack by 90%.
• Supported incident response efforts by collecting evidence, documenting findings, and assisting in remediation efforts. Analyzed security incidents and provided recommendations for appropriate action to mitigate future threats.
• Developed customized training materials to educate employees on cybersecurity awareness and best practices.

Hand on experience in hardware, devices, and software to set up work stations for end users and organization. Installed and configured operating systems (Windows, Linux, and Ubuntu) and applications (MS office and Quickbooks).

• Proven ability to maintained DELL and HP servers and systems to keep networks fully operational during peak periods.
• Provided exceptional customer service by promptly addressing problems reported by endures.
• Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
• Led merging projects to create Internet Service Provider (ISP) and delivered number one IPS provider in East African region.
• Streamlined technical support process for enhanced user satisfaction and faster issue resolution by managing all 25k+ customer data base.