Viranna Nastacio
Chandler,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
Medical Assistant
Presbyterian Medical Group
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medication Technician
Morningstar Assisted Living Center
- Implemented inventory management software to track medication supplies and reduce waste.
- Operated electronic medication administration record systems to document patient medication details.
- Monitored patients for adverse reactions and reported findings to healthcare team.
- Administered prescribed medications to patients following physician instructions.
- Collaborated with healthcare providers to develop individualized medication plans.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and repositioned patients to prevent bedsores.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered personal care services, promoting dignity and respect for individuals.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, and dinning room for meals.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Medical Assistant
RMCHCS Red Rock Specialty Clinic
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
Medical Assistant
The Core Institute
04.2023 - Current
- Facilitates communication between the patient and the provider during patient care:
- Collect and shares pertinent information with the provider
- Receives and acts on directives from the provider
- Responsible for preparing the patient for visit with the provider. Duties include but are not limited to, rooming patients, obtaining, and documenting vitals, reviewing intake paperwork, pulling up radiology images, removing the dressing, procedure set-up, injection prep, accurate data entry into EMR.
- Responsible for completing tasks associated with Company initiatives such as PROs, Quality Payment Programs, etc.
- Maintains exam room standards. Rooms should be restocked at the end of each clinic day. Rooms and tables should be cleaned as needed during the clinic and at the end of each day.
- Monitor biohazard and sharps containers and replace them as needed.
- Assist the provider in preparing patient prescriptions and completing medical and patient forms (i.e. work release, FMLA, etc.).
- Retrieves and responds to voicemails within 24 business hours and documents actions in EMR.
- Prepares patient electronic charts for clinic visits before the date of service.
- Verify any outstanding testing results are in EMR, confirm the appropriateness of the patient to the provider (body part and/or insurance), note imaging, DME, or casting needed before provider visit on the date of service.
- Scans clinical documents into EMR.
- Print clinic schedules on the morning of the date of service.
- Ensures patient receives education as indicated by the provider.
- Manages EMR desktops of assigned providers promptly.
- Create and promote a positive patient experience
- Maintain HIPAA compliant environment
- Maintain clean workspace
- Performs other CIN duties as assigned.
Medical Assistant
Maricopa OBGYN
11.2022 - 02.2023
- Patient Care: Assist OBGYN physicians and other healthcare providers in providing comprehensive care to patients. Escort patients to exam rooms, obtain vital signs, and assist with medical history documentation. Prepare patients for examinations and procedures, including pelvic exams, pap smears, non-stress testing and ultrasounds. Provide patient education on women's health topics, including contraception, prenatal care, and menopause management. Perform basic laboratory tests, such as urinalysis and pregnancy tests, and accurately record results in patient charts.
- Administrative Duties: Schedule patient appointments and manage the clinic's appointment calendar efficiently. Maintain electronic medical records (EMR) and ensure accurate documentation of patient information, including medical history, medications, and allergies. Handle patient inquiries, phone calls, and messages promptly and professionally. Assist with insurance verification, billing, and coding processes as needed.
- Clinical Support: Assist healthcare providers during examinations, procedures, and surgeries as required. Sterilize and prepare medical instruments and equipment for procedures and ensure compliance with infection control protocols. Stock exam rooms with necessary supplies and ensure equipment is in proper working order. Maintain cleanliness and organization of exam rooms and clinical areas.
- Collaboration and Teamwork: Collaborate effectively with physicians, nurses, and other healthcare team members to ensure coordinated patient care. Participate in team meetings, trainings, and quality improvement initiatives to enhance patient care delivery and clinic operations.
- Compliance and Safety: Adhere to HIPAA regulations and maintain patient confidentiality at all times. Follow clinic policies and procedures related to safety, infection control, and OSHA guidelines. Stay updated on industry regulations, best practices, and emerging trends in women's health and medical assisting.
Nurse Technician
Presbyterian Hospital
01.2020 - 09.2022
- Provided emotional support and education to patients and families regarding care plans.
- Administered wound care using sterile technique to prevent infection and promote healing.
- Operated electronic health record systems to document patient information accurately.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
- Improved health outcomes by accurately documenting patient care activities and observations.
- Assisted in wound care, ensuring proper healing and reducing risk of infection.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported delivery of high-quality care by participating in staff training and development sessions.
- Conducted blood glucose testing, providing essential data for diabetes management.
- Collaborated with nursing staff to develop care plans that addressed specific patient needs and goals.
- Enhanced team efficiency by restocking supplies and preparing equipment for procedures.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Medical Assistant Diploma - Medical Assistant
Fortis College
Phoenix, AZ03.2011
Skills
- Insurance authorizations
- Specimen labeling
- Chemical solution preparation
- Feeding assistance expert
- Patient oral care
- Patient feeding
- Orthopedic splints
- Electrocardiographic rhythm recognition
- pH testing
- Patient bathing
- Diagnostic testing assistance
- Family education
- Companionship and emotional support
- Conflict resolution
- Reliable transportation
- Indirect patient care
- Valid state driver's license
- Monitoring patient progress
- Professional bedside manner
- Inventory management
- Prioritizing stat orders
- Simple dressings
- OB/GYN procedures
- Inventory and supply management
- Patient management
- Patient relations
- Trustworthy companion
- Complex Problem-solving
- Sterile technique
- Medical office administration
- Equipment sterilization
- Medical supply inventory
- First aid
- Patient care coordination
- Medical records management
- Compassionate caregiver
- Appointment setting
- Insurance verification
- Maintaining confidentiality
- Professionalism and ethics
- Laboratory specimen collection
- Medical procedures
- Patient assessments
- Immunization administration
- CPR
- Compassionate
- Electronic medical records
- Electronic health records
- Procedure assistance
- Reliable team player
- Data entry
- Patient-focused care
- Clinical documentation
- Direct patient care
- EMR / EHR
- Vital signs monitoring
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
Timeline
Medical Assistant
The Core Institute
04.2023 - Current
Medical Assistant
Maricopa OBGYN
11.2022 - 02.2023
Nurse Technician
Presbyterian Hospital
01.2020 - 09.2022
Medical Assistant
Presbyterian Medical Group
Medication Technician
Morningstar Assisted Living Center
Medical Assistant
RMCHCS Red Rock Specialty Clinic
Medical Assistant Diploma - Medical Assistant
Fortis College
Similar Profiles
Deborah AguilarDeborah Aguilar
Medical Assistant at Presbyterian Medical GroupMedical Assistant at Presbyterian Medical Group
Ruth Kirkpatrick BSN, RNRuth Kirkpatrick BSN, RN
Lead Outpatient Nurse at Presbyterian Medical GroupLead Outpatient Nurse at Presbyterian Medical Group
Marina RodriguezMarina Rodriguez
Patient Registrar at Presbyterian Medical GroupPatient Registrar at Presbyterian Medical Group