Viranya Apichanatong
La Porte,US
Summary
Bilingual Thai Support Specialist with a track record of managing diverse customer interactions and resolving product issues through effective communication and troubleshooting. Demonstrates strong adaptability, empathy, and willingness to improve, leveraging 13 years of experience in administrative support and customer service roles. Committed to enhancing operational efficiency and delivering exceptional service in dynamic environments.
Overview
15
15
years of professional experience
Work History
Interpreter
Language Line Solution
Houston, Texas
05.2025 - Current
- Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Participate in online, video and audio training sessions.
- Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
- Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Healthcare Host
Sodexo
Clearlake, US
04.2024 - 09.2024
- Communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock
- Major responsibility includes delivering meal carts to patient units, aiding in the meal set-up at bedside with direct patient contact, discarding of soiled trays, taking inventory of nourishment area, stocking the nourishment area and accurately operating technical equipment
- Responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Handled guest inquiries and resolved issues to enhance overall dining experience.
- Maintained cleanliness and organization of host station and dining areas.
Bilingual Thai Support Specialist
Menufy
, United States
09.2023 - 03.2024
- Take inbound calls from either the customer or the restaurant
- Make outbound calls to customers or restaurants to follow up on acknowledgement errors
- Manage incoming tickets generated from email or text via CRM (customer relationship management portal)
- Return calls for any voicemails that a ticket is generated for
- Minor troubleshooting product or service problems reported by the customer or the restaurant
- Route calls / tickets to appropriate channels if necessary
- Facilitate and document accurate correspondence between the restaurant and customers
- Miscellaneous clerical duties.
Administrative Support for Design Engineering Planing Division
Toshiba Carrier
, Thailand
01.2016 - 01.2019
- Contacting and cooperating with other departments and Thai government office
- Preparing the documents for annual audit
- Translating and cooperating for overseas annual audit
- Preparing expenses documents for Accounting Department
- Booking a meeting room a car and a hotel for auditors
- Reserving lunch and snack break for auditors
- Managing documents and files.
Receptionist
Toshiba Carrier
, Thailand
09.2013 - 12.2015
- Greeting and welcoming customers and vendors
- Escorting customers and vendors to the meeting rooms
- Answering phone calls from customers and vendors
Customer Service Representative
Total Access Communication (DTAC)
, Thailand
01.2012 - 12.2012
- Greeting and welcoming customers
- Answering any inquiry from customers
- Supporting customers to change or add internet package
- Selling/Offering internet package.
Guest Relation Trainee
Le Meridien Phuket Beach Resort
, Thailand
01.2011 - 04.2011
- Greeting and welcoming guests
- Escorting guests to the room
- Introducing amenities to guests
- Servicing and facilitating guests.
Education
Bachelor's Degree - Humanities (Tourism and hotel)
Chiang Mai University
Chiang Mai, ThailandCourse certificate - Teach English Foundational Principles
Coursera (Arizona State University)
Skills
- Patience
- Empathy
- Adaptability
- Self-control
- Taking responsibility
- Effective listening
- Willingness to improve
Hobbies and Interests
- Gaming
- Sightseeing
References
- Jared Applebe, Topsoe Holder, (832) 314-3959
- Thamonpawee Jarolimek, United Airlines, (979) 264-0011
Languages
- English
- Thai, Native
- English, Highly proficient
Timeline
Interpreter
Language Line Solution
05.2025 - Current
Healthcare Host
Sodexo
04.2024 - 09.2024
Bilingual Thai Support Specialist
Menufy
09.2023 - 03.2024
Administrative Support for Design Engineering Planing Division
Toshiba Carrier
01.2016 - 01.2019
Receptionist
Toshiba Carrier
09.2013 - 12.2015
Customer Service Representative
Total Access Communication (DTAC)
01.2012 - 12.2012
Guest Relation Trainee
Le Meridien Phuket Beach Resort
01.2011 - 04.2011
Bachelor's Degree - Humanities (Tourism and hotel)
Chiang Mai University
Course certificate - Teach English Foundational Principles
Coursera (Arizona State University)