Virda White
Memphis,TN
Summary
Dynamic Medical Office Assistant with a proven track record at University Clinical Health, excelling in patient scheduling and insurance verification. Recognized for enhancing patient satisfaction through effective communication and attention to detail. Skilled in HIPAA compliance and adept at multitasking, ensuring efficient office operations and compassionate patient care.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
University Clinical Health
Memphis, TN
04.2023 - Current
- Assisted with patient scheduling and appointment confirmation using electronic health record systems.
- Managed incoming calls and inquiries, providing accurate information to patients and healthcare staff.
- Processed patient intake forms and verified insurance information for efficient service delivery.
- Coordinated office activities, ensuring adherence to compliance guidelines and protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Patient Financial Coordinator
University Medical Mississippi Center
Lexington, MS
10.2018 - 04.2023
- Processed patient insurance claims using electronic health record systems.
- Assisted patients in understanding financial responsibilities and payment options.
- Coordinated with medical staff to verify insurance coverage and benefits.
- Resolved billing inquiries by communicating effectively with patients and insurers.
- Maintained accurate patient accounts while ensuring compliance with regulations.
- Streamlined financial processes to improve efficiency in claim submissions.
- Educated patients on financial assistance programs available through the center.
- Collaborated with management to enhance patient satisfaction regarding billing practices.
- Provided compassionate support to families facing financial hardships due to medical expenses, helping them identify resources for assistance.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Worked closely with clinical departments on case-by-case basis when coordinating charity care applications, ensuring timely submission and approval.
- Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
- Assessed patients'' eligibility for financial assistance programs by conducting thorough reviews of their income and expenses, making appropriate recommendations based on individual circumstances.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Contributed to the hospital''s financial stability by maintaining accurate records of all transactions and reconciliations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
High School Diploma -
Jacob J McClain High
Lexington, MSSkills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Insurance verification
- Positive attitude
- Office administration
- Managing patient records
- Phone and email etiquette
- Patient scheduling
- Appointment management
- Appointment coordination
- Records management
- Patient care
- Team leadership
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Medical records maintenance
- Clinical medical assistance
- Insurance billing
- Medical records management
- Patient referrals
- Flexible schedule
- Payment collection and processing
- Emergency procedures
- Medical office equipment
- Follow-up skills
Timeline
Medical Office Assistant
University Clinical Health
04.2023 - Current
Patient Financial Coordinator
University Medical Mississippi Center
10.2018 - 04.2023
High School Diploma -
Jacob J McClain High