Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VIREN KHANNA

Lynnwood,WA

Summary

Accomplished Renewal and Account Manager with over nine years of experience managing enterprise and mid-market portfolios. Proven track record of exceeding renewal targets, driving customer retention, and mitigating churn through strategic, data-driven approaches. Skilled in building strong client relationships, collaborating cross-functionally, and navigating complex contract negotiations. Customer-focused and results-oriented, with a strong ability to manage multiple priorities while delivering consistent business growth and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Renewal Manger

Salesforce
08.2022 - Current
  • Own end-to-end renewal strategy for a multimillion-dollar enterprise portfolio, achieving 106% of renewal targets in FY24.
  • Collaborate cross-functionally with Sales, Customer Success, Legal, and Finance to resolve contract issues, mitigate attrition risks, and ensure seamless renewals.
  • Proactively identify at-risk accounts through contract analysis, usage trends, and stakeholder engagement to improve forecast accuracy and retention.
  • Provide 90-day rolling forecasts by maintaining pipeline hygiene and opportunity data within Salesforce.
  • Lead complex renewal negotiations, balancing customer outcomes with revenue goals and compliance policies.
  • Deliver data-driven insights and serve as an escalation point for nuanced contract discussions, guiding teams on resolution best practices

Enterprise Account Manager

OfferUp
04.2019 - 08.2022
  • Managed the company’s largest book of business, surpassing Senior AM portfolios, and ranked #2 company-wide in upsell volume.
  • Led proactive renewal and retention strategies, achieving 180% of churn reduction targets in 2021.
  • Conducted QBRs with stakeholders to drive adoption, retention, and customer satisfaction.
  • Analyzed CPE data, usage trends, and feedback to optimize program performance and identify early signs of risk.
  • Co-developed and executed the CPE save strategy, contributing to record-low churn rates.
  • Partnered cross-functionally across Sales, Marketing, Finance, and Leadership to align on strategic account initiatives.
  • Acted as a primary client liaison, ensuring alignment on deliverables, renewal terms, and business outcomes.

Account Manager

OfferUp
04.2019 - 11.2020
  • Ranked second company-wide in annual upsell volume, contributing significantly to revenue growth.
  • Evaluated account performance using usage metrics, Cost Per Engagement (CPE) data, and client feedback to assess and improve the Verified Dealer Program.
  • Co-developed and implemented the CPE retention strategy, a key driver of the company’s record-low churn rate in 2021.
  • Maintained and expanded client relationships through strategic account management and data-informed decision-making.
  • Acted as a liaison between customers and internal teams to ensure alignment on requirements, deliverables, and account objectives.

Account Executive

Zipwhip
04.2018 - 04.2019
  • Managed full sales cycle across SMB, Mid-Market, and Enterprise accounts, driving revenue through strategic outreach and relationship building.
  • Developed and executed account strategies, presenting tailored solutions to key decision-makers.
  • Prospected new business through cold calling, referrals, and canvassing, consistently expanding the sales pipeline.
  • Represented the company at industry and networking events to identify new opportunities and strengthen client relationships.
  • Maintained and grew existing accounts by identifying upsell potential and aligning offerings with customer needs.

Internet Sales Manager

Klein Honda
05.2015 - 04.2018
  • Trained and supported sales associates on product knowledge, promotions, and sales strategies, contributing to higher customer satisfaction scores.
  • Partnered with leadership to identify operational improvements and consistently exceed team performance targets.
  • Oversaw sales support staff to streamline administrative processes and assist in deal closures.
  • Fostered strong customer and community relationships to drive long-term business growth and repeat sales.

Education

Associate of Business Administration - -

Edmonds College
Lynnwood, WA

Skills

  • Account & Renewal Management
  • Customer Engagement & Presentations
  • Data Analytics & Forecasting
  • Retention & Churn Reduction Strategies
  • Salesforce CRM & Reporting Tools
  • Enterprise & Mid-Market Sales Management
  • Problem Solving & Risk Mitigation
  • Business Needs Assessment & Solution Alignment
  • Relationship Building & Stakeholder Collaboration
  • Cross-Functional Team Partnership

Certification

• Salesforce Trailhead Ranger (Trailblazer)
• Ongoing learning in CRM strategy, enterprise renewals, and customer success via Trailhead

Timeline

Renewal Manger

Salesforce
08.2022 - Current

Enterprise Account Manager

OfferUp
04.2019 - 08.2022

Account Manager

OfferUp
04.2019 - 11.2020

Account Executive

Zipwhip
04.2018 - 04.2019

Internet Sales Manager

Klein Honda
05.2015 - 04.2018

Associate of Business Administration - -

Edmonds College

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