Virender Nath

Key Skills & Core Competencies Professional Experience Highlights

• Production & Process Management
• KPI Monitoring & Quality Assurance (CIQ, ULD, BUP, PreCheck)
• Training Strategy & Digital Transformation
• Vendor & GHA Performance Oversight
• Regulatory Compliance (IATA, CDC, Customs)
• Process Optimization & Continuous Improvement
• Customer Collaboration & Cross-Functional Coordination
• Recognized as the team’s go-to resource for knowledge sharing, coaching, and mentoring, empowering team members to become self-reliant and confident in decision-making.

• Led end-to-end KPI management with focus on CIQ quality, ULD oversight, BUP maximization, throughput optimization to hubs, and digitization of PreCheck and check-sheet processes
• Regularly reviewed and analyzed operational processes, identifying performance gaps and implementing targeted improvements and corrective measures
• Oversaw GHA performance across the US and Canada, ensuring adherence to service-level expectations, compliance standards, and training protocols, while maintaining a strong focus on safety, quality, and customer service
• Provided ongoing support to handling teams in North America, upholding service excellence and operational integrity across regional stations
• Developed and managed a robust training strategy, addressing evolving needs and ensuring continuous upskilling across the region
• Spearheaded the digital transformation of training programs, including the rollout of iPads for DG 7/8/10 and warehouse training, replacing legacy paper-based systems
• Led the implementation of the PreCheck program, enhancing data quality and streamlining the cargo acceptance process
• Drove continuous process improvements in alignment with LCAG’s regional handling strategy, collaborating closely with local stations to enhance quality, safety, and operational efficiency
• Partnered with Sales teams to gather customer feedback and tailor handling solutions, improving satisfaction and service delivery
• Coordinated closely with LCAG headquarters (FRA F/HG) and regional stations to ensure seamless production operations and process alignment
• Supported initiatives to improve inbound and outbound handling quality, with a focus on high-volume US stations and strategic hubs
• Designated as the regional escalation point for Lean process issues, driving prompt resolutions and ensuring consistent operational stability.
• Acted as LCAG liaison for CDC AWB regulatory discussions, shaping and aligning import procedures for high-risk and low-risk dog shipments into the US

Key Skills & Core Competencies Professional Experience Highlights

• Proficient in sales tools, market evaluation (CASS), and rate negotiation strategies
• Strong knowledge of market dynamics, trend analysis, and competitor benchmarking
• Expertise in team leadership, coaching, and development
• Strategic coordination with cross-functional teams (Revenue, Procurement, Commercial, GHA)

• Evaluated market conditions in collaboration with Outside Sales teams, using CASS data to identify and target high-potential business opportunities, driving market share expansion
• Promoted specialized products such as BUP and cd.Door to differentiate service offerings and meet diverse client needs
• Led regular team meetings to communicate goals, clarify expectations, and align on performance targets
• Empowered and coached team members to become self-reliant, fostering accountability, ownership, and faster decision-making, resulting in improved delivery timelines
• Facilitated ongoing skill development by promoting continuing education initiatives, enhancing team capabilities and station value
• Mentored Outside Sales personnel, supporting targeted selling strategies and enabling achievement of individual and team sales goals
• Built and maintained strong customer relationships, leading to increased retention, satisfaction, and revenue growth
• Resolved client issues swiftly and effectively, ensuring seamless deal closure and customer satisfaction
• Monitored market trends and competitor activities, initiating strategic actions to maintain and grow market share
• Coordinated with Procurement to manage handling services and negotiate competitive rates
• Drove efficient and effective internal processes, streamlining workflows and enhancing team productivity
• Worked closely with Commercial and Revenue teams to optimize offerings for specific origin-destination markets and maximize profitability

Key Skills & Core Competencies Professional Experience Highlights

• Sales & Handling Process Management
• Digital Transformation & Data Quality Enhancement (eAWB, eFreight, CARA, Altea)
• Flight Optimization & Cargo Strategy
• Supplier & GHA Relationship Management
• SRM (Supplier Relationship Management) Implementation
• Process Optimization & Performance Improvement
• Commercial & Revenue Growth Support
• Regulatory Compliance

Led sales and handling process improvement initiatives, aligning regional and local teams to deliver the best product offering while maintaining focus on customer satisfaction, revenue growth, and profitability across Asia Pacific

• Spearheaded C40 efficiency measures, including limitation of pieces, increased Thru/BUP unit usage, reduced BQA efforts, streamlined reporting on non-financial topics, and decreased OK2FWD workload
• Partnered with Commercial teams (KAM, Outside Sales) to craft compelling value propositions, resulting in new business wins and enhanced customer engagement
• Provided strategic and operational support to LCC and station teams, enhancing inbound/outbound cargo quality through refined MDU sort criteria
• Led successful regional rollout of CARA and Altea, proactively resolving implementation challenges and escalating complex issues for swift resolution
• Achieved 97% ePotential utilization through development and transformation of digital cargo processes across the region
• Pioneered eFreight and eAWB digitization by engaging stakeholders through regular reviews and workshops, improving speed and data reliability
• Supported handling teams across APAC, ensuring delivery on customer promises, solving operational issues, and escalating irregularities as needed
• Built and nurtured strong partnerships with station teams, fostering a collaborative environment to meet shared goals and drive execution
• Rolled out new Supplier Relationship Management (SRM) concepts, adapting strategies to meet evolving business conditions in the region
• Developed actionable plans to support regional leadership in meeting non-financial KPIs through continuous process improvement
• Monitored GHA contract performance, with a focus on identifying and executing process optimization opportunities
• Improved booking quality across APAC, ensuring consistency, accuracy, and customer alignment
• Managed and coordinated embargo handling, maintaining up-to-date restrictions and compliance across multiple stations

Key Skills & Core Competencies Professional Experience Highlights

• Digitalization & eFreight/eAWB Implementation
• Business Development & Industry Engagement
• Project & Performance Management
• Quality & Process Compliance
• Sales Steering & Product Management
• Customer Retention & Stakeholder Collaboration
• Regulatory Compliance & Security Audits
• Strategic Planning & Market Positioning\

• Led the digital transformation of eFreight and eAWB processes across India, driving adoption through consistent engagement with customers, IATA, and internal teams
• Initiated and implemented action plans to ensure compliance with quality standards and performance KPIs, consistently meeting or exceeding targets
• Developed customer retention strategies, collaborating with Customer Service Teams (CST) to resolve issues proactively and manage operational irregularities
• Expanded and acted on CSI (Customer Satisfaction Index) insights, designing and executing master plans for improvement through workshops and feedback analysis
• Provided strategic guidance and regular performance reports to the Regional Director, highlighting key challenges and offering practical, data-driven solutions
• Acted as a trusted advisor to internal teams and stakeholders, offering insights and support to elevate quality and operational standards
• Managed and maintained embargo and station data, ensuring compliance with regulatory requirements and streamlined access to critical operational information
• Planned and monitored capacity and allotments for CPA and GCA, coordinating closely with central sales to align with demand and strategic goals
• Conducted and followed up on security and surveillance audits, ensuring adherence to global safety standards and regulatory expectations
• Served as the regional point of contact for key pharmaceutical clients, including Pfizer and Dr. Reddy’s, ensuring service excellence and compliance with handling requirements
• Represented LCAG at industry events, trade fairs, and workshops, supporting brand visibility and strengthening market positioning in key locations

Key Skills & Core Competencies Professional Experience Highlights

• Airline Operations & Cargo Handling
• Export & Import Compliance
• Warehouse & Resource Planning
• Manifestation & Documentation
• Quality & Performance Management
• Regulatory Liaison & Customs Coordination
• Team Leadership & Staff Development
• Stakeholder & Vendor Management.

• Ensured smooth and efficient cargo handling operations, optimizing export and import workflows while maintaining compliance with airline, safety, and legal standards
• Led daily cargo operations and implemented standardized warehouse handling procedures, ensuring compliance with safety, security, and quality protocols while maintaining staff readiness and achieving service excellence in collaboration with Sales teams.
• Played a pivotal role in launching HYD station operations, successfully planning and executing the setup in full compliance with LCAG operational standards
• Fostered close collaboration with passenger service teams, enhancing communication and operational alignment across departments
• Built and maintained strong relationships with customs authorities and regulatory bodies, ensuring smooth import/export clearance and regulatory compliance
• Mentored and coached operational staff, driving professional growth, skill development, and team engagement
• Oversaw daily activities of both internal teams and external service providers, nurturing strong working relationships with GHAs to ensure consistent, high-quality service delivery by monitoring GHA activities and implementing corrective actions to address service gaps