Virgen Aispuro
Las Vegas,NV
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
9
9
years of professional experience
Work History
Hostess
desayunos narcisa
Culiacan, Sinaloa
02.2021 - 10.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided menus and answered questions about menu items and specials.
- Helped service staff handle demand by distributing food and beverages.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered phones promptly to record and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Inspected dining and serving areas for cleanliness and proper setup.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cashier
El Encanto
Navolato, Sinaloa
05.2015 - 04.2018
- Discounted purchases by scanning and redeeming coupons.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Cobbles#46
San Pedro Sinaloa07-2003
Skills
- Dining area maintenance
- Seating coordination
- Dining room management
- Guest complaint resolution
- Table assignment
- Impression management
Timeline
Hostess
desayunos narcisa
02.2021 - 10.2024
Cashier
El Encanto
05.2015 - 04.2018
High School Diploma -
Cobbles#46
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