Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Virgen Palma Blanco

Omaha,NE

Summary

Adept in data entry and renowned for exceptional customer service, I enhanced customer satisfaction at One World Community Health Center by resolving issues with empathy and efficiency. Fluent in English and Spanish, my skills in complaint resolution and Nextgen software significantly improved service metrics, showcasing my ability to excel in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Phone Representative

One World Community Health Center
09.2022 - Current
  • Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
  • Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
  • Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
  • Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
  • Improved customer satisfaction by consistently resolving issues in a timely and professional manner.
  • Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
  • Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns.
  • Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Experience in medical terminology
  • Nextgen experience
  • Working at one world community health over 3 year

Warehouse Worker

Walds Family Food
04.2021 - 05.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Customer Service Representative

Nuestra Familia Super Mercado
12.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier

Seven Eleven
08.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Cashier

Express Factory Outlet
06.2020 - 07.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Redeemed coupons to discount purchases.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Cashier

Bath & Body Works
11.2018 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Cashier

Dominos Pizza Inc.
11.2016 - 03.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

Bryan High School
Omaha, NE
05.2017

Skills

  • Data entry proficiency
  • Language Fluency
  • Complaint resolution
  • Empathy Display
  • Patience Maintenance
  • Call handling expertise
  • Customer Service
  • Customer communications
  • Cash Handling
  • Nextgen experience
  • Medical term
  • Bi language
  • English
  • Spanish fluently

Accomplishments

  • Resolved product issue through consumer testing.
  • Excellent customer service for over year of experience
  • Have won awards from skill USA in my high school year
  • Have done community service

Languages

Spa
Full Professional

Timeline

Customer Service Phone Representative

One World Community Health Center
09.2022 - Current

Warehouse Worker

Walds Family Food
04.2021 - 05.2021

Customer Service Representative

Nuestra Familia Super Mercado
12.2020 - 03.2021

Cashier

Seven Eleven
08.2020 - 09.2020

Customer Service Cashier

Express Factory Outlet
06.2020 - 07.2020

Cashier

Bath & Body Works
11.2018 - 10.2019

Customer Service Cashier

Dominos Pizza Inc.
11.2016 - 03.2017

Bryan High School

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Virgen Palma Blanco