Virgen M Feliciano
Kissimmee,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Cafeteria Manager Intern
Schooll Nutrition Department
Lakeland , FL
09.2023 - Current
- Supervised staff members including, training, evaluating performance, providing guidance and mentoring.
- Maintained accurate records of all activities performed throughout internship period.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
Food Assistant
Polk County School Board
Lakeland, FL
08.2022 - Current
- Prepares food items for daily menu. Serves food or keeps serving line supplied
- Responsible for equipment in areas of kitchen and its operation and cleaning, keeping all areas of kitchen clean and sanitary.
- Stores leftover food properly
- Assists the manager in simple record keeping.
- Occasionally be assigned the responsibility of the kitchen in the absence of the manager.
Cashier /Food Assistant
Poinciana Medical Center HCA
Kissimmee
04.2015 - 08.2019
- Sets up food service,kitchen,or in accordance with specific area needs; checks food temperatures and/or prepare areas for daily operations;may operate cooking or bakery equipment as assigned.
- Responsible for the safe deposit box of the cafeteria
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Created and maintained cash reports at the end of each shift
- Assisted with portioning of meals for customers or clients.
- Operated ovens, stoves, grills and other cooking equipment in accordance with safety regulations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared meats, vegetables or desserts according to orders or instructions.
Housekeeping
Poinciana Medical Center HHS
Kissimmee
06.2013 - 04.2015
- Ability to work in all areas of the hospital,total cleaning of rooms,insulation rooms,pulling trash and linen
- Performed through cleaning task while pushing the majority of the day walking,twisting,bending ,pushing and pulling
- Swept,mopped and vacuumed floors in rooms
- Provides excellent cleaning service while operating in a fast-paced environment with multiple interruptions
- Clean and sanitize floors,equipment and furniture according to infection-control policies
- Distribution of linen and gowns in all areas.
Cafeteria Staff Member
Puerto Rico Department Of Education
Yauco , Puerto Rico
08.2011 - 12.2012
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Prepared food according to recipe instructions to manage regular school meals.
Education
High School Diploma -
Loaiza Cordero de Rosario Yauco
05.2003
Skills
- Customer Service
- Adaptability
- Excellent Communication Abilities
- Self-Motivation
- Flexible
- Customer acquisition
- Computer Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Relationship Management
- Positive Engagement
- Conflict Mediation
- Safety processes
- Sanitation Standards
- Portion Control
- Inventory Management
- Kitchen Equipment Operation
- Food presentation
Timeline
Cafeteria Manager Intern
Schooll Nutrition Department
09.2023 - Current
Food Assistant
Polk County School Board
08.2022 - Current
Cashier /Food Assistant
Poinciana Medical Center HCA
04.2015 - 08.2019
Housekeeping
Poinciana Medical Center HHS
06.2013 - 04.2015
Cafeteria Staff Member
Puerto Rico Department Of Education
08.2011 - 12.2012
High School Diploma -
Loaiza Cordero de Rosario Yauco
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