Virgie Alexander
RAYMOND, MS,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Transportation Manager
Brentwood Behavioral Healthcare
Fllowood, MS
09.2020 - Current
- Manages team of 10 or more employees of MHT/Drivers directly related to patient care.
- Communicate with customer service and sales teams to improve productivity and service ratings.
- Develop and maintain knowledgeable and productive team of employees.
- Reduce worker accidents by implementing improved safety standards and monitoring procedures.
- Develop strong relationships with clients, ensuring their satisfaction and loyalty to company.
- Implemented safety measures, significantly decreasing accidents and injuries among drivers.
- Conduct regular evaluations of transportation procedures for continuous improvement opportunities.
- Develop criteria and application instructions for federal and state public transportation programs.
- Research distance, traffic patterns, determine cost-effectiveness.
- Train new staff on job duties, company policies, and safety procedures.
- Train new employees on company policies and best practices, fostering culture of excellence within department.
- Prepared and updated employees' daily work schedules.
- Organized and detail-oriented with solid work ethic.
- Skilled working independently and collaboratively in team environment.
- Provided professional services and support in dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrates respect, friendliness, willingness to help wherever needed.
- Organized records of vehicles, schedules, completed trip details.
Assessment and Referral Specialist
Brentwood Behavioral Healthcare
Flowood, MS
03.2020 - 09.2021
- Greeted and interacted with patients to provide information, answer questions, assist with appointment scheduling.
- Anticipated potential barriers to patient treatment access by proactively identifying resources such as financial assistance programs or transportation services.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across team.
- Received and routed laboratory results to correct clinical staff members.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Enter patient information and document referrals and results.
- Managed over 50 client and provider calls per day for assessments.
Mental Health Technician
Brentwood Behavioral Healthcare
Flowood, MS
2018 - 03.2020
- Promoted safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted in development of therapeutic activities for patients.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within therapeutic environment.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillsets.
- Implemented group therapy sessions, facilitating open communication and fostering supportive community among patients.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Contributed to culture of excellence within facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Assessed patient progress and document changes for physician review
- Collaborated closely with mental health professionals with treatment plan implementation.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Treated clients and families with respect and dignity.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Took and monitored vital signs and managed patient behavior.
- Monitored patients progress, documenting changes in behavior and updating treatment plans accordingly.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout recovery process.
- Provided therapeutic activities to assist with patient development.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference
House Manager
Sunnybrook Childrens Home
03.2013 - 09.2018
- Improved communication within residents by implementing structured weekly meetings to address concerns and share updates.
- Collaborated with staff members to create engaging programs that fostered community involvement and leadership development.
- Provided crisis management and intervention during emergencies.
- Conducted weekly meetings with students to review goals, address issues, and provide support.
- Contributed to positive work culture among fellow house parents through collaboration, open communication channels, and sharing ideas initiatives.
- Assisted in organizing special events such as cultural celebrations, workshops, or guest speakers to enhance community engagement opportunities.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Responded to student inquiries and concerns, offering support and guidance.
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
- Monitored student behavior and responded to disciplinary issues by established policies.
- Promoted safety and well-being of residents by enforcing house rules and monitoring adherence to guidelines.
- Supported fellow staff members during high workloads or staff shortages, demonstrating flexibility and adaptability.
- Regularly inspected living spaces to ensure cleanliness standards were consistently upheld throughout residence halls.
- Collaborated with residential team to maximize effective and efficient operations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Facilitated smooth transition of new students into residential program.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Maintained accurate records of resident information, sign-in/out logs, incident reports, and other relevant documentation as required.
- Promoted culture of respect and understanding among students.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Resolved problems, improved operations, provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Organized and detail-oriented with solid work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and fast-paced environment.
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Developed strong rapport with residents through active listening, empathy, and practical problem-solving skills.
Teacher
Hinds County School District
08.2010 - 06.2012
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Supported student physical, mental, and social development using classroom games and activities.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into curriculum.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Met with students, parents, and administrators to address and resolve students' behavioral and academic issues.
- Modified lessons and curriculum to accommodate diverse learners using strategies like peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Incorporated multiple types of teaching strategies into classroom.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Assessed student performance regularly using formative and summative assessments to inform future lesson planning.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Incorporated multiple types of teaching strategies into classroom.
Education
Ph.D. - Clinical Psychology
The Regents of University of California
Online12.2023
Master of Public Administration -
Belhaven University
Jackson, MS12.2013
Bachelor of Science - Business Management
Belhaven University
Jackson, MS08.2011
Skills
- Multitasking Abilities
- HIPAA Regulations
- Medical Terminology
- HIPAA Compliance
- Critical Thinking
- Organizational Skills
- Office Management
- CPR Certified
- Analytical Skills
- Prospecting
- Transportation Coordination
Timeline
Transportation Manager
Brentwood Behavioral Healthcare
09.2020 - Current
Assessment and Referral Specialist
Brentwood Behavioral Healthcare
03.2020 - 09.2021
House Manager
Sunnybrook Childrens Home
03.2013 - 09.2018
Teacher
Hinds County School District
08.2010 - 06.2012
Mental Health Technician
Brentwood Behavioral Healthcare
2018 - 03.2020
Ph.D. - Clinical Psychology
The Regents of University of California
Master of Public Administration -
Belhaven University
Bachelor of Science - Business Management
Belhaven University
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