Virgie Alexander
RAYMOND, MS,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Transportation Manager
Brentwood Behavioral Healthcare
3531 Lakeland Dr Flowood MS 39232
09.2020 - Current
- Manages team of 10 or more employees of MHT/Drivers directly related to patient care.
- Communicate with customer service and sales teams to improve productivity and service ratings.
- Develop and maintain knowledgeable and productive team of employees.
- Reduce worker accidents by implementing improved safety standards and monitoring procedures.
- Develop strong relationships with clients, ensuring their satisfaction and loyalty to company.
- Implemented safety measures, significantly decreasing accidents and injuries among drivers.
- Conduct regular evaluations of transportation procedures for continuous improvement opportunities.
- Develop criteria and application instructions for federal and state public transportation programs.
- Research distance, traffic patterns, determine cost-effectiveness.
- Train new staff on job duties, company policies, and safety procedures.
- Train new employees on company policies and best practices, fostering culture of excellence within department.
- Prepared and updated employees' daily work schedules.
- Organized and detail-oriented with solid work ethic.
- Skilled working independently and collaboratively in team environment.
- Provided professional services and support in dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrates respect, friendliness, willingness to help wherever needed.
- Organized records of vehicles, schedules, completed trip details.
Assessment and Referral Specialist
Brentwood Behavioral Healthcare
3531 Lakeland Dr Flowood MS
03.2020 - 09.2021
- Greeted and interacted with patients to provide information, answer questions, assist with appointment scheduling.
- Anticipated potential barriers to patient treatment access by proactively identifying resources such as financial assistance programs or transportation services.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across team.
- Received and routed laboratory results to correct clinical staff members.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Enter patient information and document referrals and results.
- Managed over 50 client and provider calls per day for assessments.
Mental Health Technician
Brentwood Behavioral Healthcare
3531 Lakeland Dr
2018 - 03.2020
- Promoted safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted in development of therapeutic activities for patients.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within therapeutic environment.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillsets.
- Implemented group therapy sessions, facilitating open communication and fostering supportive community among patients.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Contributed to culture of excellence within facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Assessed patient progress and document changes for physician review
- Collaborated closely with mental health professionals with treatment plan implementation.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Treated clients and families with respect and dignity.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Took and monitored vital signs and managed patient behavior.
- Monitored patients progress, documenting changes in behavior and updating treatment plans accordingly.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout recovery process.
- Provided therapeutic activities to assist with patient development.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference
House Manager
Sunnybrook Childrens Home
222 Sunnybrook Rd Ridgeland MS
03.2013 - 09.2018
- Improved communication within residents by implementing structured weekly meetings to address concerns and share updates.
- Collaborated with staff members to create engaging programs that fostered community involvement and leadership development.
- Provided crisis management and intervention during emergencies.
- Conducted weekly meetings with students to review goals, address issues, and provide support.
- Contributed to positive work culture among fellow house parents through collaboration, open communication channels, and sharing ideas initiatives.
- Assisted in organizing special events such as cultural celebrations, workshops, or guest speakers to enhance community engagement opportunities.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Responded to student inquiries and concerns, offering support and guidance.
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
- Monitored student behavior and responded to disciplinary issues by established policies.
- Promoted safety and well-being of residents by enforcing house rules and monitoring adherence to guidelines.
- Supported fellow staff members during high workloads or staff shortages, demonstrating flexibility and adaptability.
- Regularly inspected living spaces to ensure cleanliness standards were consistently upheld throughout residence halls.
- Collaborated with residential team to maximize effective and efficient operations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Facilitated smooth transition of new students into residential program.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Maintained accurate records of resident information, sign-in/out logs, incident reports, and other relevant documentation as required.
- Promoted culture of respect and understanding among students.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Resolved problems, improved operations, provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Organized and detail-oriented with solid work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and fast-paced environment.
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Developed strong rapport with residents through active listening, empathy, and practical problem-solving skills.
Teacher
Hinds County School District
13192 MS 18 Raymond Rd
08.2010 - 06.2012
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Supported student physical, mental, and social development using classroom games and activities.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into curriculum.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Met with students, parents, and administrators to address and resolve students' behavioral and academic issues.
- Modified lessons and curriculum to accommodate diverse learners using strategies like peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Incorporated multiple types of teaching strategies into classroom.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Assessed student performance regularly using formative and summative assessments to inform future lesson planning.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Incorporated multiple types of teaching strategies into classroom.
Education
Ph.D. - Clinical Psychology
The Regents of University of California
Online12.2023
Master of Public Administration -
Belhaven University
Jackson, MS12.2013
Bachelor of Science - Business Management
Belhaven University
Jackson, MS08.2011
Skills
- Multitasking Abilities
- HIPAA Regulations
- Medical Terminology
- HIPAA Compliance
- Critical Thinking
- Organizational Skills
- Office Management
- CPR Certified
- Analytical Skills
- Prospecting
- Transportation Coordination
Timeline
Transportation Manager
Brentwood Behavioral Healthcare
09.2020 - Current
Assessment and Referral Specialist
Brentwood Behavioral Healthcare
03.2020 - 09.2021
House Manager
Sunnybrook Childrens Home
03.2013 - 09.2018
Teacher
Hinds County School District
08.2010 - 06.2012
Mental Health Technician
Brentwood Behavioral Healthcare
2018 - 03.2020
Ph.D. - Clinical Psychology
The Regents of University of California
Master of Public Administration -
Belhaven University
Bachelor of Science - Business Management
Belhaven University