Virgil Coble

**Customer Advising:** Assist customers in understanding their insurance coverages related to auto repairs. Provide clear explanations of what is covered under their policies and guide them through the claims process.
**Insurance Handling:** Act as a liaison between customers and insurance companies. Handle all communications, paperwork, and negotiations to ensure that repairs are approved and covered adequately.
**Repair Negotiation:** Negotiate repair costs and terms with insurance adjusters on behalf of customers. Ensure that customers receive fair and reasonable settlements for their repair needs.
**Customer Service:** Provide excellent customer service by addressing all customer inquiries and concerns promptly and professionally. Keep customers informed throughout the repair and insurance claim process.
**Relationship Building:** Build and maintain strong relationships with customers by delivering exceptional service and support. Follow up with customers post-repair to ensure satisfaction and address any additional needs.
**Documentation:** Maintain accurate and detailed records of all customer interactions, insurance claims, and repair processes. Ensure all documentation is completed correctly and in a timely manner.
**Collaboration:** Work closely with the repair shop team to coordinate repair schedules, parts orders, and other logistics. Ensure that all repairs are completed to the highest standards of quality and efficiency.
**Continuous Improvement:** Stay up-to-date with industry trends, insurance policies, and repair techniques. Participate in training and professional development opportunities to enhance skills and knowledge.

**Operational Management:** Ensured daily operations met strategic goals across all aspects of a multi-million dollar operation. Streamlined processes and implemented best practices to enhance efficiency and productivity.
**Financial Oversight:** Controlled all financial metrics, including labor costs, food and alcohol costs, and other middle-of-the-P&L expenses. Developed and monitored budgets to maximize profitability.
**Sales Improvement:** Boosted sales through strong operational management, targeted advertising, engaging entertainment, and promotional events. Identified and capitalized on market opportunities to drive revenue growth.
**Leadership and Coaching:** Developed and implemented coaching programs for personal and management accountability. Worked diligently with managers to enhance their leadership skills and operational effectiveness.
**Customer Service Excellence:** Collaborated with managers to ensure locations provided exceptional customer service. Implemented customer feedback mechanisms to continuously improve service standards.
**Event Management:** Organized and executed successful events to attract and retain customers. Coordinated with vendors and partners to deliver high-quality entertainment and promotional activities.
**Strategic Planning:** Aligned daily operations with the company’s strategic goals. Conducted market analysis and competitor benchmarking to inform business strategies.
**Team Collaboration:** Fostered a collaborative environment among management and staff. Encouraged open communication and teamwork to achieve organizational objectives.
**Problem-Solving:** Addressed operational challenges promptly and effectively. Utilized analytical skills to identify root causes and implement sustainable solutions.
**Adaptability:** Demonstrated flexibility in responding to changing market conditions and business needs. Continuously sought opportunities for innovation and improvement.