Virgil Colvin
Houston,TX
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in management. Successful career history comprising more than 4 years. Well-qualified assistant manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
22
22
years of professional experience
Work History
LPN
TMH
Humble, TX.
03.2020 - 03.2022
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Comforted and counseled patients and families throughout care process.
- Cared for wounds, provided treatments and assisted with procedures.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
Assistant Property Manager
Applewood Townhomes
Houston, TX
04.2017 - 02.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Posted policies and rules in common areas for tenant review.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Leasing Agent
Applewood TownHomes
Houston, TX
02.2016 - 04.2017
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept meticulous records of correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Recruited new residents through website advertising and marketing, resulting in [Result].
- Monitored advertising effectiveness by gathering information about market competition in local area.
Direct Care Supervisor
Cognitive Development Center
Monroe, LA
03.2009 - 01.2016
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assistant Store Manager
Sonic Drive-In
Monroe, LA
04.2000 - 12.2008
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04.2023
Associate Degree in Nursing - LPN
Burnett International College
Boynton Beach, FL12.2019
High School Diploma -
Rayville High School
Rayville, LA05.1999
Skills
- Nursing Staff Supervision
- Work Planning and Coordination
- Examination and Test Preparation
- Patient Positioning and Transporting
- Change Management Process
- Primavera P6
- Production Standards
- Client Interfacing
- Client Relationships
- Colleague Collaborations
Timeline
LPN
TMH
03.2020 - 03.2022
Assistant Property Manager
Applewood Townhomes
04.2017 - 02.2020
Leasing Agent
Applewood TownHomes
02.2016 - 04.2017
Direct Care Supervisor
Cognitive Development Center
03.2009 - 01.2016
Assistant Store Manager
Sonic Drive-In
04.2000 - 12.2008
Bachelor of Science - Business Management
University of Phoenix
Associate Degree in Nursing - LPN
Burnett International College
High School Diploma -
Rayville High School
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