VIRGIL EDWARDS
Ooltewah
Summary
Customer-oriented General Manager with over 20 years of experience focused on increasing production, minimizing downtime and costs, and maximizing overall efficiency. Demonstrating adaptability and a deadline-oriented approach, successfully executed and completed multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering a hands-on, people-oriented approach and exceptional ability to efficiently meet and exceed customer expectations while maintaining high profitability. Professional managerial candidate with a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management sets apart. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
18
18
years of professional experience
Work History
GENERAL MANAGER-EXECUTIVE MANAGER
INFINITI OF CHATTANOOGA, CHATTANOOGA AUTO SQUARE
01.2020 - 01.2025
- Streamlined operational processes by implementing best practices.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team cohesion and morale.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
EXECUTIVE GENERAL MANAGER
FURROW AUTOMOTIVE GROUP, CHATTANOOGA AUTO SQUARE
01.2022 - 09.2024
- Developed succession planning strategies to ensure smooth transitions during changes in leadership positions.
- Championed corporate social responsibility initiatives, promoting a positive brand image within the community.
- Fostered a culture of open communication across departments to improve collaboration and problem-solving capabilities.
- Received, processed and counted inventory to prep for stocking.
- Oversaw technology implementation projects that streamlined workflows and improved overall efficiency.
- Optimized resource allocation by identifying areas of improvement and reallocating resources accordingly.
- Managed cross-functional teams, fostering a collaborative work environment to achieve company goals.
- Implemented innovative revenue-generating strategies, contributing to the company''s financial success.
- Expanded market presence through targeted marketing campaigns and promotional events.
- Developed strong partnerships with clients, increasing customer satisfaction and repeat business.
- Led organizational change initiatives, improving overall productivity and employee engagement levels.
- Boosted overall company growth by implementing strategic business plans and overseeing daily operations.
- Assisted customers with complaints and general inquiries.
- Use CDK GLOBAL, DYNATRON, ARMATUS, VAUTO, DEALER INSPIRE, DEALER.COM and DEALER SOCKET to manage inventory, revenue, statistical and budgetary reports.
- Coordinated complex projects from conception to completion, ensuring timely delivery within budget constraints.
- Enhanced employee skill sets through comprehensive training programs and professional development opportunities.
- Handled complex project management concerns productively and with little oversight.
- Negotiated favorable contracts with vendors and suppliers, optimizing procurement costs while maintaining quality standards.
Preowned Director
FURROW AUTOMOTIVE GROUP, CHATTANOOGA AUTO SQUARE
05.2019 - 12.2019
- Implemented strategic initiatives for enhanced market positioning.
- Implemented performance metrics for consistent evaluation and improvement.
- Engaged teams in change processes to minimize resistance and promote acceptance.
- Cultivated high-performing teams by implementing leadership development programs.
- Streamlined workflows to boost productivity across multiple functions.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
General Manager
PECK DANIEL AUTO SALES, INC.
08.2018 - 05.2019
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
- Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations
- Created new revenue streams through employing strategies for Search Engine Optimization and addition of online deal negotiations.
- Created new revenue streams through offering wholesale outlet for franchise dealers to move difficult trade inventories helping other dealers to do more business while affording our business more market opportunities.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager-General Sales Manager
JAGUAR LAND ROVER BLUFF CITY
08.2011 - 07.2018
- Upheld all company policies and implemented standards in a fair manner.
- Developed and strengthened high-performance sales team turning over $11,000,000 per quarter.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
- Maintained extensive knowledge of company products and services.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
- Utilized Contact Management CRM and Dealer Socket CRM to handle current portfolio and prospective leads.
- Monetized dormant leads to increase profits by utilizing and employing equity mining methodical direct mail campaign that built loyalty and condensed trade cycles for existing customers.
- Managed new car inventory and pre-owned inventory of over $13,500,000.
- Maintained sales operations in compliance with all manufacturer standards meeting and exceeding 100% compliance quarter in and quarter out.
- Met and exceeded metrics requirements of OEM while working with marketing and service representatives for both manufacturers.
- Implemented and trained the use of electronic menu sales for finance and insurance products utilizing the use of Docupad, a Reynolds and Reynolds product.
- Reviewed competitor performance to refine sales approaches and maintain market relevance.
- Championed strategic initiatives with sales force to enhance overall productivity.
- Conducted regular assessments of sales processes to adapt strategies for changing conditions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Pre Owned Sales Manager
Jaguar Land Rover Bluff City
03.2007 - 08.2011
- Worked directly with dealer principal, general manager, service department to achieve 300% growth in sales production .
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Responded to customer requests via telephone and email.
- Responsible for creative design for prominent gravel parking pads to park new and pre-owned inventory as sales growth increased parking and merchandising needs with constricted land and parking areas.
- Implemented a sales process that brought orderly sales management to an empowered sales force not familiar with traditional sales desking for customer negotiations.
- Installed and trained usage of CRM to increase customer contact and follow-up resulted in greater customer retention and higher customer satisfaction.
Education
No Degree - AGRICULTURAL BUSINESS AND MARKETING
University of Memphis
Memphis, TNSkills
- Customer Relationship Management in Sales
- Cost Management
- Relationship Builder
- Clear and Concise Communication
- Effective Conflict Resolution
- Inventory Oversight
- Results-Driven Focus
- Workforce Skill Enhancement
- Practical Engagement
- Networking Skills
- Leadership Development
- Issue Management
- Process Improvement Management
- Effective Team Collaborator
- Proficient Multi-Task Management
- Experienced Group Facilitator
- Performance Coaching
- Personnel Oversight
- Effective Team Leadership
- Task Organization Skills
Accomplishments
- Supervised team of 58 staff members.
- FORD EXPERIENCE
- VOLVO EXPERIENCE
- SUZUKI EXPERIENCE
- JAGUAR EXPERIENCE
- LAND ROVER EXPERIENCE
- INFINITI EXPERIENCE
- PORSCHE EXPERIENCE
- MASTER CERTIFICATIONS
- PORSCHE AMBASSADOR
- TRANSFORMATIONAL LEADERSHIP
- Achieved HIGHEST MIMIC SCORE with PORSCHE by introducing MYKAARMA for Electronic Video Multipoint Inspection
- 11 CONTIGUOUS SALES QUARTERS OF EARNED LEADERSHIP BONUS with INFINITI
Timeline
EXECUTIVE GENERAL MANAGER
FURROW AUTOMOTIVE GROUP, CHATTANOOGA AUTO SQUARE
01.2022 - 09.2024
GENERAL MANAGER-EXECUTIVE MANAGER
INFINITI OF CHATTANOOGA, CHATTANOOGA AUTO SQUARE
01.2020 - 01.2025
Preowned Director
FURROW AUTOMOTIVE GROUP, CHATTANOOGA AUTO SQUARE
05.2019 - 12.2019
General Manager
PECK DANIEL AUTO SALES, INC.
08.2018 - 05.2019
General Manager-General Sales Manager
JAGUAR LAND ROVER BLUFF CITY
08.2011 - 07.2018
Pre Owned Sales Manager
Jaguar Land Rover Bluff City
03.2007 - 08.2011
No Degree - AGRICULTURAL BUSINESS AND MARKETING
University of Memphis
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