Virgil Gordon
In-Home Support Services
Lake Elsinore,CA
11
years of professional experience
As a Customer Service Representative, I am seeking a challenging position to utilize and enhance my customer service skills with opportunity of growth and advancement.
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Work History
Care Manager
2 Years 6 Months- Care Manager
- Administer Medications Daily
- Run Errands for Patients
- Provide meals and personal Hygiene Daily
- Do Physical Activities Daily, Case notes
- Light Housekeeping
- Assessed client needs during home visits and updated care goals.
- Communicated with caregivers, providers, and family members about service changes.
- Documented case notes, service records, and care manager reports.
- Scheduled follow-up visits and managed ongoing support services workflows.
- Supported care teams with intake reviews, documentation, and coordination tasks.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Wholesaler
3 Years 2 Months- Wholesaler
- Delivered Products to Merchants.
- Inventory Control
- Handle Online Sales
- Handle High Volume of Calls
- Set up Business Plans for Company Covering Inventory and Merchandising.
- Managed bulk order processing for Products Right There Inc. wholesale clients.
- Reviewed inventory records for wholesale stock levels and reorder needs.
- Coordinated supplier communication for Products Right There Inc. product availability.
- Prepared invoices, purchase orders, and shipping documents for customer accounts.
- Negotiated pricing and terms with vendors and retail buyers.
- Coordinated shipments between vendors, customers, warehouses, and retailers.
- Negotiated pricing agreements with vendors and suppliers.
- Prepared weekly reports outlining sales activity and progress towards goals.
Forklift Operator Stand Up/Sit Down
3 Months- Temporary Assignment/Adecco
- Forklift Operator Stand Up/
- Sit Down
- Pacer
- Electric & Propane
- Loading/ Unloading Trucks Staging
- Shipping And Receiving
- Order Pulling
EVS/ Material Management/Housekeeping
5 Months- EVS/ Material Management/Housekeeping
- Comprehensive knowledge of safety and hygiene practices and regulations
- In-depth knowledge of cleaning methods and operation of housekeeping equipment
- Proven commitment to providing a high standard of care and concern to patients
- History of being able to work independently towards task completion and achievement
- Of quality standards.
- Personal reputation as an individual of high ethical standards
Security/Shuttle Van Driver
3 Years- Security/Shuttle Van Driver
- Organize, confirm, process and conduct all guest check-ins/check-outs.
- Light Maintenance
- Handle complaints
- Patrol Premises.
- Activate and file room keys
- Light Housekeeping
- Drive Shuttle Van
- Write nightly reports.
- Complete designated cashier and closing reports in the computer system.
- Print contingency list to have a record of all guest in case of an emergency.
Education
Machinist Certification
- Shop Safety
- Conventional Milling Machines (Vertical): Tram in Spindle, Indicate Vise, and use of Tool holder, Collets, End Mills, Cutters, Drills, Reamer, and Fixtures. Tool making and Set-up including 3 Axis Mill Indication.
- Conventional Lathes, Engine: Turn OD, Facing, Grooving, Thread Cutting, Cutting Tapers, Knurling, Stock Indication, Calculations and Polishing. Using 3 Jaw Chucks, Grinding Tool Bits, Filing, and Tracer Lathe.
- Precision Grinding Saws: Cutting material to size.
- Basic Shop Math: Algebra and Basic Geometry
- CNC Mill and Lathe: Set-up, Operate, write and edit basic programs such as Mastercam 9.1
- Using hand tools: Files, pedestal grinders, bench vise, polishing, removing burrs
- National Institute of Metal Working Skills- Level 1, Measurements, Material, and Safety Certified
- GPA: 905 Hours of Hands on Training
Automotive Refinish and Corrections Certificate
Automotive Refinish and Corrections Certificate
Architectural Technology Certificate
Architectural Technology Certificate
High School Diploma
High School Diploma
Skills
Inspection of Parts
Blueprint Reading
Shop Math & Safety
Use of Shop Tools
Management Experience
Pneumatic Grinding
Grinding and Deburring
Band Saw Operator
Drill Press
Forklift Operator
Technologically Savvy
Write & Edit Programs
Welding Assistant
Customer Service
Haas CNC Mill & Lathe
Set-up & Operate
Case documentation
Vital sign monitoring
Transportation planning
Record management
Attention to detail
Time management
Marketing and promotion
Patient & family support
Staff scheduling
Multitasking capacity
Timeline
Care Manager
In-Home Support Services
04.2024 - CurrentRead More
Wholesaler
Products Right There Inc.
02.2021 - 04.2024Read More
Forklift Operator Stand Up/Sit Down
William-Sonoma
08.2020 - 11.2020Read More
EVS/ Material Management/Housekeeping
Kaiser Permanente
08.2018 - 01.2019Read More
Security/Shuttle Van Driver
Holiday Inn
08.2015 - 08.2018Read More
NTMA Training Centers
Machinist Certification
02.2014 - 09/2014Read More
Maxine Waters Adult Training
Automotive Refinish and Corrections Certificate
Read More
Los Angeles Trade Tech
Architectural Technology Certificate
Read More
Middle College High School
High School Diploma
Read More