Virgil Tumaneng
Wenatchee
Summary
Adaptable professional with a solid background in commercial banking. Known for excellent communication, time management, and a deep understanding of banking regulations, driving team performance and ensuring high-quality customer service.
Overview
8
8
years of professional experience
Work History
Commercial Banking Service Representative Lead
Bank of Hawaii
Honolulu, HI
12.2025 - Current
- Assisted clients with account inquiries and resolved service issues efficiently.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Supported daily operations by maintaining accurate records and documentation.
- Collaborated with team members and internal departments to enhance customer service delivery and satisfaction.
- Provided individualized support to new team members through mentoring sessions, enhancing their understanding and integration into the team.
Commercial Banking Service Representative
Bank of Hawaii
Honolulu, HI
09.2024 - 12.2025
- Developed knowledge of financial products, contributing to informed client interactions and solutions.
- Analyzed customer needs to recommend appropriate banking products and services effectively.
- Acted as a key liaison between clients and various departments within the bank, coordinating efforts to ensure seamless service delivery.
- Achieved higher levels of customer satisfaction through proactive identification of potential issues and providing prompt resolutions.
Universal Banker (Supervisor)
Bank of Hawaii
Honolulu, HI
01.2022 - 08.2024
- Processed loan applications, opened accounts and maintained compliance with banking regulations.
- Create, build, and maintain relationships with clients to assist them in achieving their financial goals
- Facilitated training and supervision of new hires to enhance team performance.
- Achieved 'exceeds' rating during internal audit review, demonstrating exceptional compliance and performance.
- Authorized to approve transactions up to $100,000, streamlining financial decision-making processes for personal and team transactions in 2023.
Sales Technician
Native Network
Wenatchee, WA
08.2019 - 12.2021
- Provided technical support during installations, ensuring seamless integration of network systems.
- Secured new service contracts by effectively showcasing customer benefits.
- Orchestrated scheduling of technician teams for over 50 daily installation jobs while actively participating in task execution.
- Managed incoming sales requests and customer service tickets to ensure timely issue resolution.
- Executed cold calling initiatives to schedule appointments with over 300 customers per project.
Line Cook
Uncle Uli's
Leavenworth, WA
06.2019 - 08.2020
- Prepared and cooked high-quality dishes in fast-paced kitchen environment.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Adhered to food safety regulations and best practices for ingredient handling.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Sales Associate
Verizon
East Wenatchee, WA
07.2018 - 01.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Executed sales strategies to promote new products and services effectively.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree -
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
Wenatchee High School
Wenatchee, WASkills
- Business document review
- Relationship/portfolio management
- Banking regulations and compliance understanding
- Adaptability in high stress environments
- Excellent communication
- Problem-solving abilities
- Time management
- Training and supervising
Timeline
Commercial Banking Service Representative Lead
Bank of Hawaii
12.2025 - Current
Commercial Banking Service Representative
Bank of Hawaii
09.2024 - 12.2025
Universal Banker (Supervisor)
Bank of Hawaii
01.2022 - 08.2024
Sales Technician
Native Network
08.2019 - 12.2021
Line Cook
Uncle Uli's
06.2019 - 08.2020
Sales Associate
Verizon
07.2018 - 01.2019
No Degree -
Wenatchee Valley College
High School Diploma -
Wenatchee High School