Virgil Vigil

• Built rapport with customers by demonstrating understanding of their situation while seeking resolutions.
• Processed payments and negotiated payment plans to customer balances.
• Used skip tracing and other techniques to locate debtors.
• Monitored customer accounts for payment delinquency and initiated collection efforts.

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• Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.

• Processed payments and applied to customer balances.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
• Recognized as a top performer surpassing goals and maintaining high levels of client satisfaction.

• Assisted call-in customers with questions and orders.
• Efficiently explained features, products, and services to promote sales.
• Achieved top performer status within the company due to consistent high sales numbers.
• Gained customer trust and confidence by persuasive and composed professional demeanor.
• Presented professional image to represent company.
• Achieved or exceeded company-defined sales quotas.
• Greeted customers and offered assistance with selecting merchandise, and completing purchases.
• Recognized as a top performer surpassing goals and maintaining high levels of client satisfaction.